Customer Service Representative - Logistics

Company: Traffic Tech Inc.
Location: Durham
Posted on: June 10, 2021

Job Description:

We are Traffic Tech, the hardest working team in transport. We have one mission: to deliver the extraordinary, every time.

We are proud of our hard working and dynamic corporate culture. We believe that inspiring our employees and giving them opportunity for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient and cost-effective solution available.

Job Description

We are currently looking for a dedicatedlogistics and transportation professional to provide operational support to oursales teams in our Raleigh office!

The CSR (Customer Service Representative)position is responsible for making sure the movement of freight acrossNorth America/Canada,or even across the globe, is coordinated and executed successfully according to our customers needs. We teach you the skills necessary to operate in the transportation industry by utilizing our own, proprietary technology. Our rapid company growth requires that we constantly add motivated, enthusiastic individuals committed to providing exceptional customer service.

Responsibilities

• Create and maintain Strong Vendor Relationships
• Transportation Operations (Dispatching, tracking, and scheduling of orders)
• Cost negotiation and carrier selection (OTR, IMDL and LTL)
• Preparing required shipping documentation
• Effective and professional communication with clients and carriers
• Minor Accounting Functions
• Data Entry

Qualifications

• Previous logistics/transportation experience in a 3PL environment preferred, including knowledge ofOTR truckload, including dry van, flatbed, reefer, etc.
• High School Diploma
• Customer service experience
• Problem resolution skills, detail-oriented, high level of multi-tasking skills are a must
• Possess professional phone mannerisms
• Outgoing personality; high energy; flexible
• Great attitude and desire to work hard while having fun

This is an exciting opportunity for well-organized self-starters with excellent interpersonal skills who enjoy a dynamic, fast-paced environment.

Traffic Tech provides full Benefitoptions, including Medical (Dental & Vision), Life/AD&D Insurance, Long-term/Short-term disability, 401(k) matching, etc.

Full-Time ONLY, Monday- Friday, and Training provided onsite.
*This position is not offered remotely.

Traffic Tech has implemented preventative measures and safety precautions to ensure the safety and well-being of all persons entering Traffic Tech facilities. For example, upon arrival masks are mandatory, social distancing is maintained in all common areas (6ft/2m), hand sanitizer stations are strategically spaced out around the workplace, there is a restricted flow of traffic within the workplace to avoid interdepartmental spreads or outbreaks, and increased cleaning of all office spaces and warehouses.

*Traffic Tech remains compliant with all Federal and State COVID related restrictions and mandates in place for North Carolina.

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Keywords: Traffic Tech Inc., Durham , Customer Service Representative - Logistics, Other , Durham, North Carolina