Customer Service Manager

Company: Compass Group USA Inc
Location: Durham
Posted on: June 10, 2021

Job Description:

Posted Date: Jun 4, 2021 Growth. Opportunity. Excellence. Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuels our growth. YOU bring the enthusiasm, customer service and commitment; we'll supply the opportunity and innovation. TOGETHER we'll continue to transform the micro-market, dining, coffee and vending industry. Come grow with us. We are Canteen. Job Summary: The Customer Service Manager is responsible for supervising and coordinating activities of associates to assure the highest standard of customer service. This role will focus on managing relationships, negotiations, some presales on coffee items, in some cases, with a primary concentration on visiting clients for retention. Key Responsibilities: Responsible for managing client accounts Assist branches with grand openings Provide backup to other roles in the office as determined by manager Ensure we are compliant with local and national account standards; review corporate compliance reporting Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc) Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan) Coordinate efforts to improve the customer retention and client experience at the point of sale Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue Drive compliance to merchandising standards Assess performance by location through audit reports (Quarterly District Evaluations) Preferred Qualifications: Bachelor's degree preferred; one to three years related experience and/or training; or equivalent combination of education and experience Customer account management, retail and merchandising experience is preferred Advanced Microsoft Excel skills required to design, review, and summarize data plus proficiency with 10-key data entry Strong verbal communication skills both written and oral Must be able to travel to client sites Must be passionate about providing world class service to our clients and customers Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates a Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: 548664 Canteen ERIN S PRINDLE SALARIED EXEMPT

Keywords: Compass Group USA Inc, Durham , Customer Service Manager, Other , Durham, North Carolina