Description Benefits Supplemental Questions
The Orange County Emergency Services Department has openings for
9-1-1 Telecommunicators. An employee in this class is responsible
for answering incoming calls through the 9-1-1 emergency
communication system for Emergency Medical, Law Enforcement, Fire,
Emergency Management, Park Rangers, NC State Highway Patrol, Animal
Services and any other support service that requires emergency
response and monitoring and providing critical information during
9-1-1 events and dispatching appropriate emergency response
Work is performed under the general supervision of the
Telecommunications Shift Supervisor with some leeway to exercise
independent judgment within the framework of applicable rules,
regulations, policies and procedures in the performance of duties.
This classification does not directly supervise staff. Does related
work as required.
This position works shift work, with day shift from 6:30 am to
6:45 pm and night shift from 6:30 pm to 6:45 am. Applicants must be
willing to work any shift assignment along with any assigned
mandatory overtime, holidays, and weekends.
Trainee Telecommunicator starting salary $15.67 hourly ($32,597
annualized). Salary increased with successful completion of the
training period (generally 12 months).
Starting salary for Telecommunicators with experience in like
9-1-1 systems will be commensurate with experience and
- This is a safety sensitive position and participation in the
Drug and Alcohol Program is required. Psychological and Physical
Examination: Successful candidates will undergo a psychological
evaluation and physical exam, both of which must be passed prior to
Examples of Duties: Examples of Essential Functions
Following are examples of typical work activities and
responsibilities. The incumbent may be responsible for performing
other related duties and responsibilities as required or assigned.
The position may not include all the work examples given, nor does
the list include all that may be assigned.
Operates multiple console computerized systems to include, but
not limited to, telephones, texting, radios, state data systems,
alerting system, TTY system for the deaf and hearing-impaired,
video monitors and etc..
Receives emergency and non-emergency calls related to law
enforcement, fire and medical; utilizes computer protocol to ask
pre-formatted questions to interpret, analyze and anticipate the
caller's situation in order to resolve problems, provide
information, dispatch the appropriate resource(s), coordinate with
other agencies outside of the County; appropriately transfers
callers to other agencies; determines and assigns the appropriate
call type to identify the level of priority of the call and enters
the data into a computer-aided dispatch system for radio dispatch
Dispatches fire, EMS units, rescue, police departments,
Sheriff's Office, State Highway Patrol, emergency management
personnel, crisis intervention services (i.e. social services and
juvenile officers), wrecker services and other agencies;
coordinates responses of safety agencies in accordance with policy
Provides critical pre-arrival instructions for law enforcement,
fire and EMS units.
Responds to a variety of technical systems and alarms.
Adheres to the department's safety rules and regulations.
Uses Microsoft Software applications such as spreadsheets, word
processing, calendar, e-mail or other automated database systems
and software in performing work assignments.
Performs other technical and related duties as assigned.
Typical Qualifications: FULL PERFORMANCE KNOWLEDGE, SKILLS AND
General knowledge and understanding of jurisdictional
boundaries, in addition to thoroughfares, landmarks, public
buildings and waterways.
Familiarity with and ability to review and comprehend technology
and standards, State and Federal regulations and County and
Departmental policies, procedures, strategies and protocols.
Must have excellent communication skills, both oral and written,
in addition to strong listening skills.
Must have excellent computer and keyboarding skills; no less
than 35 wpm and the ability to spell correctly.
Must have excellent reading and comprehension skills.
Ability to demonstrate sound judgment, integrity,
resourcefulness, accuracy, thoroughness and the physical condition
commensurate with the demands of the position.
Ability to follow instructions, and speak English
Ability to operate a multi-line telephone console system,
alerting system, TTY system for the deaf and hearing-impaired and
Next Generation 911 (Text to 911).
Ability to use split-ear techniques in order to listen and
communicate with multiple sources at the same time.
Ability to learn and use basic dispatch codes, standard
abbreviations and industry terminology commonly used by emergency
medical, fire services and law enforcement agencies.
Ability to learn and operate the Division of Criminal
Information (DCI) terminal to send and receive messages regarding
criminal histories, vehicle identification, NCIC hot files, missing
persons, license plate records, driver histories and other related
Ability to learn and use NC AWARE (North Carolina's warrants
repository for law enforcement).
Ability to use reasoning and logic to reach conclusions and
approaches to problems.
Ability to prioritize dispatch based on the situations at
Ability to establish and maintain effective professional
relationships with co-workers; ability to work with citizens and
emergency services personnel.
Ability to think quickly and rationally and perform at optimum
levels while working in extremely stressful situations; ability to
provide accurate information and documentation.
Ability to effectively use computer applications such as
spreadsheets, word processing, calendar, e-mail and database
Graduation from High School or General Educational Development
(GED) test equivalency AND one (1) year of telecommunications or
dispatch experience; OR
For Trainee status, graduation from High School or General
Education Development (GED) test equivalency AND two (2) years of
constant employment in multi-tasking positions or work experience
that includes significant contact with the public.
Applicant must provide proof of graduation from high school or
Must have excellent computer and keyboarding skills; no less
than 35 wpm.
Preference will be given to those with:
- Telecommunicator experience in an emergency services
- Applicants with computer data entry and/or use of advanced
telephone system and radio systems;
- Applicants with Emergency Responder experience in law
enforcement, Emergency Medical Services or fire services.
Applicants must be a U.S. Citizen and must be at least 18 years
of age (NCAC 10B.0300).
Possession of or ability to readily obtain a valid Driver
License issued by the State of North Carolina for the type of
vehicle or equipment operated.
All offers of employment are conditional upon successful
clearance of pre-employment drug testing, background check and a
psychological examination. Employment cannot commence until the
employee has been cleared.
Participation in the County Drug and Alcohol Screening program
Must be willing to work any shift assignment and mandatory
holidays, weekends and overtime.
For Trainee Status, must be able to obtain the following
certifications/certificates within one (1) year of hire:
- Division of Criminal Information (DCI)
- FEMA Independent Study Courses: IS-100.b, IS-200.b, IS-700.a,
- North Carolina Sheriffs' Education and Training Standards
- Cardio Pulmonary Resuscitation (CPR)
- Emergency Medical Dispatch (EMD - NC Office of Emergency
Medical Services Reciprocity)
- Emergency Fire Dispatch (EFD)
- Emergency Police Dispatch (EPD)
- Additional trainings as required
Applicants are required provide a monitored e-mail address on
their application to enable the hiring department and Human
Resources Department to communicate more quickly with them via
e-mail regarding the status of their application and the
recruitment process. Orange County will not release any applicant's
e-mail address to a third party.
Supplemental Information: PHYSICAL REQUIREMENTS AND POSSIBLE
Must be able to physically perform the basic life operational
support functions of standing, sitting, walking, reaching,
fingering, talking, hearing, typing and repetitive motions of the
hands and wrists.
Ability to perform sedentary work, exerting up to 10 pounds of
force occasionally, and/or a negligible amount of force frequently
or constantly to lift, carry, push, pull or otherwise move
Must possess the visual acuity to operate a 9-1-1 system and
related technology, prepare and analyze data and figures, perform
transcription and extensive reading and work on a computer
Must be able to perform job tasks under high stress conditions
within the work environment, to include but not be limited to,
hearing critical life threatening information that endangers a
citizen and responders to the calls for service.
Worker is subject to loud noises sufficient to require shouting
to be heard.
Worker is subject to respiratory hazards including fumes, gases,
chemicals, dust or dirt released in the building via the
ventilation system, as well as gases emitted from the body cooler
in the warehouse directly underneath the 9-1-1 Center.
Worker is subject to potentially infectious viruses/bacteria
during cold and flu season due to constant handling of equipment by
Click here to view the full job description and supplemental
information regarding the hiring and screening process.
Orange County is an Equal Opportunity and Affirmative Action