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Customer Service Admin

Company: CertaPro Painters of Cary-Apex
Location: Durham
Posted on: June 9, 2021

Job Description:

Job Description

Great job opportunity with salary and benefits, also a bonus structure based on your efforts! If you are good with people, you are a great fit for this position!

CertaPro is a leader in the residential and commercial painting industry. We are a rapidly growing national organization of professional painting contractors specializing in beautifying homes and buildings; interiors, exteriors, residential and commercial. Our success has been built on the foundation of delivering certainty to our customers certainty of a job well done. We focus on the details of every project and most importantly, we focus on our client.

Position Overview:
Fulfill the obligations of the essential functions: Scheduling appointments with customers, following up with customers, customer service, maintain great NPS, etc.

Qualifications/Certifications:

  • High school diploma or GED required, college degree a plus
  • Customer service skills
  • Experience in a service industry, especially in construction trades a plus
  • Experienced with social media and digital marketing
  • Highly organized and detailed oriented
  • Strong priority and time management
  • Strong skills with Microsoft office packages
  • Excellent communication between customers and office personal
  • Certified in the operation of CertaOne a plus
  • Project Management experience a plus

Education:

  • High school or equivalent (Required)

Language:

  • English (Required)

Responsibilities:

  • Schedule estimates and create sales packages for Sales Associates.
  • Maintain inventory and update all point of sale material.
  • Follow up with customer prospects via email/phone.
  • Ensure all marketing tactics are executed as per the companys Annual Marketing Plan.
  • Ensure all customer mailing lists are up to date.
  • Confirm job details with customers and verify jobs are production ready.
  • Assist Production Associate in coordinating with the customer throughout the project.
  • Assist Production Associate in production scheduling and crew assignment.
  • Update and maintain all customer and job information in CertaOne.
  • Participate in Regional or National On-Going Training Conferences/Meetings.

Company Description

CertaPro is a leader in the residential and commercial painting industry. We are a national organization of professional painting contractors specializing in beautifying homes and buildings, interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customerscertainty of a job well done. We focus on the details of every project and, most importantly, we focus on our client.

If you have the skills, abilities, and desire to join our world-class company, then we encourage you to continue with this applicant friendly, online job application.

CertaPro is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Keywords: CertaPro Painters of Cary-Apex, Durham , Customer Service Admin, Other , Durham, North Carolina

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