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Pharmacy Technician II-Continuity of Care Program

Company: Duke University
Location: Durham
Posted on: June 9, 2021

Job Description:

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Location: Duke Hospital (Continuity of Care) Durham, North Carolina

General Description

The Continuity of Care pharmacy technician is a self-motivated, independent pharmacy technician responsible for working collaboratively with the Transitions of Care Manager within the Clinical and Patient Care Services division to perform medication history interviews for patients at Duke University Hospital. Rotating shift, (generally Monday-Friday). Must be willing to work one major and one minor holiday.

Duties and Responsibilities

  • Use high-level communication skills to perform a patient interview and obtain a complete home medication list. This includes contacting retail pharmacies or physician offices to verify the medication history with persistence to achieve the highest level of accuracy.
  • Ensure complete and accurate documentation for each identified medication in the electronic medical record with careful attention to detail.
  • Discuss any identified issues related to the medication history with the clinical pharmacist staff to promote high-quality transitions of care.
  • Provide medication history related pharmacy technician and student training and development.
  • Participate in departmental goal planning and quality improvement activities, focused on care transitions
  • Participate in committee, workgroup or team meetings
  • Contribute to development projects (design, implementation, measuring impact)
  • Maintain familiarity with all departmental programs Perform other related duties incidental to work described herein

Knowledge, Skills, & Abilities

  • Knowledge of medication names (brand/generic) and basic math.
  • Five years in Community/Retail setting preferred
  • Experience performing medication histories/reconciliation is preferred
  • Attention to detail and persistence in work ethic
  • Able to work independently and prioritize responsibilities in a high-volume environment
  • Necessary communication and interpersonal skills to maintain effective working relationships with patients and co-workers
  • Takes responsibility for personal and professional growth
  • Must be able to operate a computer, telephone, pager and other pharmacy equipment


Level Characteristics


Minimum Qualifications


Work requires high school or equivalent. Successful completion of a formalized Pharmacy Technician program preferred.


Work requires a minimum of two years experience as a Pharmacy Technician plus completion of advanced competencies checklist as documented and approved by the Department of Pharmacy. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Degrees, Licensures, Certifications

Pharmacy technician certification is required from the Pharmacy Technician Certification Board (PTCB). North Carolina Board of Pharmacy registration is required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Keywords: Duke University, Durham , Pharmacy Technician II-Continuity of Care Program, Other , Durham, North Carolina

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