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Bilingual Mortgage Service Representative

Company: Express Employment Professionals - Headquarters
Location: Durham
Posted on: April 9, 2021

Job Description:

Express Employment Professionals is hiring a Bilingual Mortgage Service Representative (MSR) for an immediate opening with a financial institution located in downtown Durham, NC. This is a full-time position, Monday through Friday, 9:00am to 5:00pm, with a pay rate between $17-$22/hour. We are seeking candidates who are bilingual with professional fluency in Spanish and English. As a Mortgage Service Rep , you will serve as a liaison between the member and the credit union, provide account information by phone or in person, as well as information on the full range of credit union products and services, open accounts for members, resolve issues, and professionally handle the member's daily needs, and provide a variety of transactional services to members. Job Requirements: Primary Responsibilities:

  • Lead person to answer Mortgage Servicing Hotline
  • Assist with opening and distributing incoming mail
  • Assist members with questions concerning escrow accounts and payment changes
  • Assist members and staff with inquiries or questions concerning any Mortgage function
  • Assist in posting mail-in payments and mortgage payoffs
  • Assist in balance daily posting
  • Assist in setting up new ACH and internal transfers and manage request changes
  • Assist with providing mortgage payoffs
  • Assist with completing written requests for Mortgage Verifications
  • Assist in other mortgage servicing functions as needed Desired Qualifications:
    • High school diploma or equivalent and 1 to 2 years of experience in banking or retail.
    • Attention to detail.
    • Ability to effectively organize and prioritize work.
    • Excellent interpersonal skills.
    • Ability to form and maintain strong relationships with internal and external customers.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Knowledge of basic economic and accounting principles and practices, the financial markets and banking.
    • Analytical and problem-solving skills.
    • Ability to use keyboard and data entry skills. If this sounds like the right opportunity for you, we want to hear from you!

Keywords: Express Employment Professionals - Headquarters, Durham , Bilingual Mortgage Service Representative, Other , Durham, North Carolina

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