Customer Success Associate
Company: Clinetic
Location: Durham
Posted on: February 24, 2021
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Job Description:
Clinetic is putting health data in motion for good! We are a
health software and technology company helping unleash the
potential of electronic health record systems for research,
evidence generation, and new care delivery models. We are
passionate about developing creative solutions to modernize the way
health care is delivered and how clinical research is performed to
ultimately improve the health and lives of patients. We are
actively seeking new people to join our data driven, collaborative,
and solution oriented team.The Role Clinetic is looking for a
Customer Success Associate who is interested in growing with us! If
you are interested in joining a rapidly growing start-up - along
with all the opportunities and challenges inherent in this type of
company - then this role could be a great fit for you!This is a
dynamic and essential client-facing role, interacting
collaboratively with clients, product owners, and software
developers to deliver outstanding results. Dedicated to our
clients' success and satisfaction, the Customer Success team serves
as the main point of contact with our customers. The CSA is a
valuable member of the customer-facing team and the position is one
which brings with it an excellent opportunity to learn and grow in
an fast-paced environment. You will need to have some technical
comfort, but more importantly, you need to be willing to roll up
your sleeves, wear many hats, and navigate competing priorities.In
this role, you will drive the design and implementation of Clinetic
products and technology for our customers. This position will
interface directly with our clients and partners to understand
their business needs & technical landscape and ensure successful
technical implementation.What You'll Do* Represent Clinetic to our
customers and ensure we are able to implement technology to help
them meet their goals* Bridge the gap between healthcare business
problems and technology solutions* Own the technical implementation
of Clinetic's products and technology at client sites (including
healthcare providers and life sciences companies) - you will have
our engineering team to help you!* Identify requirements, design
scope, and support on-time and on-budget customer implementations*
Conduct technical discovery, identify pain points* Provide
specifications according to which the solution is defined, managed,
and delivered * Interact with the rest of the customer,
engineering, and product management teams to improve quality and
customer experience* Engage and pressure test roadmaps and
timetables, and influence Product Managers to improve productsAbout
You* You learn fast and can quickly grasp technological concepts
and how they relate to our clients and our technology roadmap* You
are highly organized and can prioritize tasks efficiently* You are
a self starter and can thrive in an unstructured environment* You
can articulate technical concepts, value prop, or recommendations
clearly to customers* You are comfortable building relationships
with different stakeholders* Healthcare experience is a plus,
Clinical Research experience is a big plus!* You are a team player
and enjoy fostering collaborative relationships with other
departments* Willing to take ownership and implement initiatives to
improve Clinetic's implementation processRequirements* Experience
in a relevant field (consulting, clinical project management,
customer success, sales, project management, etc) is preferred*
Bachelor's Degree Required, Computer Science or related technical
field preferred.* Experience working in clinical settings or with
medical data is a plus.BenefitsClinetic is an equal opportunity
employer. We believe having diverse teams in which everyone brings
their whole self to Clinetic is imperative to our success. We
welcome people of different backgrounds, experiences, abilities and
perspectives.This is a full-time position based in Durham, NC, one
of the highest ranked cities in the country for growth,
entrepreneurship, affordability, smarts, dining and entertainment.
We are a new, rapidly growing start-up. We plan to offer a robust
benefits package very soon. We expect this to include the below*
Competitive salary and bonus plan* Health Care Plan (Medical,
Dental & Vision)* Retirement Plan (401k, IRA)* Paid Time Off
(Vacation, Sick & Public Holidays)* Family Leave (Maternity,
Paternity)* Work Flexibility* Wellness Resources
Keywords: Clinetic, Durham , Customer Success Associate, Other , Durham, North Carolina
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