Customer Success Associate

Company: Clinetic
Location: Durham
Posted on: February 24, 2021

Job Description:

Clinetic is putting health data in motion for good! We are a health software and technology company helping unleash the potential of electronic health record systems for research, evidence generation, and new care delivery models. We are passionate about developing creative solutions to modernize the way health care is delivered and how clinical research is performed to ultimately improve the health and lives of patients. We are actively seeking new people to join our data driven, collaborative, and solution oriented team.The Role Clinetic is looking for a Customer Success Associate who is interested in growing with us! If you are interested in joining a rapidly growing start-up - along with all the opportunities and challenges inherent in this type of company - then this role could be a great fit for you!This is a dynamic and essential client-facing role, interacting collaboratively with clients, product owners, and software developers to deliver outstanding results. Dedicated to our clients' success and satisfaction, the Customer Success team serves as the main point of contact with our customers. The CSA is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow in an fast-paced environment. You will need to have some technical comfort, but more importantly, you need to be willing to roll up your sleeves, wear many hats, and navigate competing priorities.In this role, you will drive the design and implementation of Clinetic products and technology for our customers. This position will interface directly with our clients and partners to understand their business needs & technical landscape and ensure successful technical implementation.What You'll Do* Represent Clinetic to our customers and ensure we are able to implement technology to help them meet their goals* Bridge the gap between healthcare business problems and technology solutions* Own the technical implementation of Clinetic's products and technology at client sites (including healthcare providers and life sciences companies) - you will have our engineering team to help you!* Identify requirements, design scope, and support on-time and on-budget customer implementations* Conduct technical discovery, identify pain points* Provide specifications according to which the solution is defined, managed, and delivered * Interact with the rest of the customer, engineering, and product management teams to improve quality and customer experience* Engage and pressure test roadmaps and timetables, and influence Product Managers to improve productsAbout You* You learn fast and can quickly grasp technological concepts and how they relate to our clients and our technology roadmap* You are highly organized and can prioritize tasks efficiently* You are a self starter and can thrive in an unstructured environment* You can articulate technical concepts, value prop, or recommendations clearly to customers* You are comfortable building relationships with different stakeholders* Healthcare experience is a plus, Clinical Research experience is a big plus!* You are a team player and enjoy fostering collaborative relationships with other departments* Willing to take ownership and implement initiatives to improve Clinetic's implementation processRequirements* Experience in a relevant field (consulting, clinical project management, customer success, sales, project management, etc) is preferred* Bachelor's Degree Required, Computer Science or related technical field preferred.* Experience working in clinical settings or with medical data is a plus.BenefitsClinetic is an equal opportunity employer. We believe having diverse teams in which everyone brings their whole self to Clinetic is imperative to our success. We welcome people of different backgrounds, experiences, abilities and perspectives.This is a full-time position based in Durham, NC, one of the highest ranked cities in the country for growth, entrepreneurship, affordability, smarts, dining and entertainment. We are a new, rapidly growing start-up. We plan to offer a robust benefits package very soon. We expect this to include the below* Competitive salary and bonus plan* Health Care Plan (Medical, Dental & Vision)* Retirement Plan (401k, IRA)* Paid Time Off (Vacation, Sick & Public Holidays)* Family Leave (Maternity, Paternity)* Work Flexibility* Wellness Resources

Keywords: Clinetic, Durham , Customer Success Associate, Other , Durham, North Carolina