VNOC Network Monitoring Lead
Company: Avaya Corporation
Location: Durham
Posted on: February 22, 2021
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Job Description:
Date: Jan 25, 2021 Location: Durham, NC, US Requisition ID:
29509 About Avaya Businesses are built by the experiences they
provide, and every day millions of those experiences are delivered
by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next
for the future of work, with innovation and partnerships that
deliver game-changing business benefits. Our cloud communications
solutions and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at www.avaya.com. ABOUT THE OPPORTUNITY We
currently have a requirement for a Voice Network Operations Center
(VNOC) Network Monitoring Lead. This position will support a large
government agency with over 1500 offices and 100k users nationwide.
The VNOC monitors and troubleshoots an Avaya VoIP solution. This
position is located in Durham, NC--and will be considered first
shift,--between the hours of 6am-3pm, M-F. An individual
contributor who provides remote post-sales support of software
and/or hardware systems, sub-systems and/or applications for
customers or field personnel utilizing telephone and remote
diagnostic capabilities. Provides support for end user
installations of medium complexity, configurations, upgrades and
migrations through basic problem solving and troubleshooting.
Includes supporting 3rd party products and occasional on-site
support. Analyzes symptoms, logs, and data required to resolve
issues of medium complexity. Proposes and monitors the
implementation of solutions for non-routine customer reported
incidents to ensure that situation is resolved. May proactively
monitor for downstream effects as a result of the fix. May
highlight other issues. Works with limited guidance on projects
within defined criteria. #LI-LD1 ABOUT THE RESPONSIBILITIES
-- Knowledge with any, or all of the following is preferred: Avaya
System/Session Manager, Communication Manager (CM), Avaya Contact
Center (AACC), SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall
and Switch technology. ADDITIONAL INFORMATION
-- Full time position. EDUCATION/QUALIFICATION
-- A two year college degree or certifications in the above
technologies are preferred, or 5-10 years' experience in VoIP and
SIP technologies or VNOC experience may be considered. Footer Avaya
is an Equal Opportunity employer and a U.S. Federal Contractor. Our
commitment to equality is a core value of Avaya. All qualified
applicants and employees receive equal treatment without
consideration for race, religion, sex, age, sexual orientation,
gender identity, national origin, disability, status as a protected
veteran or any other protected characteristic. In general,
positions at Avaya require the ability to communicate and use
office technology effectively. Physical requirements may vary by
assigned work location. This job brief/description is subject to
change. Nothing in this job description restricts Avaya right to
alter the duties and responsibilities of this position at any time
for any reason. You may also review the Avaya Global Privacy Policy
(accessible at https://www.avaya.com/en/privacy/policy/) and
applicable Privacy Statement relevant to this job posting
(accessible at
https://www.avaya.com/en/documents/info-applicants.pdf).
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Keywords: Avaya Corporation, Durham , VNOC Network Monitoring Lead, Other , Durham, North Carolina
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