Admissions Coordinator

Company: Carolina House
Location: Durham
Posted on: January 14, 2021

Job Description:

Are you a great listener who is empathetic, detail oriented and professional? Do you enjoy working with a team and interacting with people across departments to provide prospective, current and past patients as well as families and referrals with a welcoming experience from first inquiry through admission?You will be the first point of contact (calls and digital inquiries) for individuals seeking treatment for eating disorders and dual diagnosis. You will work with prospective patients, families, and referring professionals. Your job will be to establish a trusting relationship with the patient, meeting them where they are and guiding them through the admissions process at Carolina House.Prior sales, admissions experience is preferred.Job Responsibilities Include:* Create a warm and welcoming experience managing calls and digital inquiries from clients, families, professionals, and facilities requesting eating disorder treatment information.* Provide an extraordinary customer experience* Understand the needs of the callers and the breadth of services in our system of care to provide direction* Perform initial phone screening of patients seeking eating disorder treatment* Register and schedule patients data entry of demographics and insurance information* Verify patient's insurance is current and complete pre-authorization prior to admit* Screen and coordinate admissions through interactions with providers/agencies, business development teams, and emergency departments* Managing urgent calls* Work with the team to manage beds within the program to maintain census at all levels of care* Input all information into Salesforce our CRM software and BestNotes our EMR softwareEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Carolina House, Durham , Admissions Coordinator, Other , Durham, North Carolina