Admissions Coordinator
Company: Carolina House
Location: Durham
Posted on: January 14, 2021
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Job Description:
Are you a great listener who is empathetic, detail oriented and
professional? Do you enjoy working with a team and interacting with
people across departments to provide prospective, current and past
patients as well as families and referrals with a welcoming
experience from first inquiry through admission?You will be the
first point of contact (calls and digital inquiries) for
individuals seeking treatment for eating disorders and dual
diagnosis. You will work with prospective patients, families, and
referring professionals. Your job will be to establish a trusting
relationship with the patient, meeting them where they are and
guiding them through the admissions process at Carolina House.Prior
sales, admissions experience is preferred.Job Responsibilities
Include:* Create a warm and welcoming experience managing calls and
digital inquiries from clients, families, professionals, and
facilities requesting eating disorder treatment information.*
Provide an extraordinary customer experience* Understand the needs
of the callers and the breadth of services in our system of care to
provide direction* Perform initial phone screening of patients
seeking eating disorder treatment* Register and schedule patients
data entry of demographics and insurance information* Verify
patient's insurance is current and complete pre-authorization prior
to admit* Screen and coordinate admissions through interactions
with providers/agencies, business development teams, and emergency
departments* Managing urgent calls* Work with the team to manage
beds within the program to maintain census at all levels of care*
Input all information into Salesforce our CRM software and
BestNotes our EMR softwareEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Carolina House, Durham , Admissions Coordinator, Other , Durham, North Carolina
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