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Business Process Architect - Zuora & CPQ

Company: Kelly
Location: Durham
Posted on: October 17, 2020

Job Description:

Kelly IT is hiring a Business Process Architect for a 5 month project in Durham, NC.   For consideration, please email your updated resume to the recruiter at tauri.hayes@kellyservices.com

Business Process Architect - Zuora & CPQ

Durham, NC

Pay: $113.57 Max Rate on W2

Duration: 11/2020 - 4/2021

As a Business Process Architect, you are part of a team of professionals who plan, design and implement process and application capabilities to enable new commerce capabilities for  Cloud and Subscription and Usage based offerings .

The ideal candidate has strong business acumen, subject matter expertise  in subscription and consumption commerce  capabilities and has a deep understanding of Quote/Order to Cash processes in the high-tech industry; significant, experience in leading efforts to define commerce / billing process, systems and data requirements to achieve desired business goals.

Excellent  influencing and communication skills  and the ability to work collaboratively and cross-functionally to meet challenging timelines are key for success in this role.

This position provides key inputs to initiative and release prioritization, integration and resource management, budgets and project and release plans.

This is a challenging, high visibility role working in a fast-paced environment that is focused on aggressively growing the Public Cloud Service business.

This position must be results-driven, skilled at building relationships and influencing, detailed oriented and effectively work with cross-functional teams.

Profile of a former consultant (internal or external) is a good fit


Lead efforts to define subscription quote/order, subscription management, invoice and integrations with interdependent systems and products process, system functional and data architecture

Utilize proven approaches to implement new business capability or improve operational performance through entire project lifecycle from charter definition to benefit realization

Provide options to business requirements with analysis of each option and recommendations

Determine, present, and gain approval from decision makers and stakeholders of all deliverables as required (e.g., charter, business case, design directions and recommendations, requirements, roadmaps, etc.)

Collaborate with IT and team members to define solutions in alignment with IT architecture roadmap that will achieve stated goals and balance technical, timeline or budget constraints

Review and confirm IT solutions will meet requirements

Prepare for and conduct testing of solutions

Conduct process and business analysis and present results and recommendations

Provide inputs to project plans, resource requirements, costs, and project schedules

Ensure program milestones and objectives are met with expected quality. Provide clear and timely status

Develop metrics that provide data for process performance assessment to identify difference making opportunities for improvement

Collect data to identify root cause of problems

Provide content and/or deliver required training and communications in support of business readiness activities

Survey and analyze industry practices for consideration in designing new operational capabilities and processes

Provide content for communication plans and training

Provide mentorship and support to more junior Business Process Analysts

Organize, lead and facilitate cross-functional teams

The tasks this individual is responsible are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches.

This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.

Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.


This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties.

Limited supervision and direction are provided, as this individual can operate and drive results and set priorities independently.

The ideal candidate will be a proactive contributor and subject matter expert.

To be successful, this individual must demonstrate favorable results through regular leadership and influencing others.


Deep process and systems knowledge of Zuora  (or other Subscription Management Platform) with experience in successfully implementing subscription and consumption commerce capabilities focused on subscription offer creation, subscription creation, amendments and billing.

Solid understanding of interdependent interactions with Salesforce CPQ, Oracle Cloud CPQ, SaaS products, ERP, and Revenue Recognition

Experience in business process analysis and improvement methodologies that deliver expected results.

Experience with Agile methodologies

Strong business acumen

Excellent oral and written communication skills; including presentation, meetings and group facilitation skills.

Ability to work collaboratively within a cross-functional and cross-organizational team environment to meet aggressive goals within challenging timelines.

Proven experience in transformation and business process re-engineering methods

Strong understanding of Agile and other Software Development Lifecyle methodologies, business process realignment, and the financial and political elements of an IT organization.

Strong aptitude for learning new technologies and utilizing project management applications.

Self-motivated and ability to work, drive results and set priorities with minimal supervision.

Creative approach to problem solving and ability to work effectively on multiple concurrent initiative

Strong user of Microsoft Project, PowerPoint, Teams, and Visio.

A minimum of 8 years of experience is required; 9 to 11 years of experience in the high-tech industry is preferred.

Proven strong working knowledge of Subscription Management and (Cloud) CPQ Platforms

A Bachelor of Arts or Science Degree is required, or equivalent experience.

Demonstrated ability to have completed multiple, complex implementation projects.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.



Keywords: Kelly, Durham , Business Process Architect - Zuora & CPQ, Other , Durham, North Carolina

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