DurhamRecruiter Since 2001
the smart solution for Durham jobs

Regional Parts Specialist

Company: Toshiba Global Commerce Solutions
Location: Durham
Posted on: October 15, 2020

Job Description:

Job Title:

Regional Parts Specialist

Introduction:

To provide customer support activity via phone and e-mail for TGCS Field Service Technicians, as well as the related operations policies and procedures. Facilitate account reconciliations (adjustments) and assist with parts order fulfillment. Thorough understanding of TGCS 3PL Network and Field Service Tech's (SSR's) trunk stocks for the US and Mexico. Initiate research for order escalations and problem solving. Communicate order changes and shipping delays to the SSR's.

Responsibilities:

- Direct communication with Field Service Technicians (SSR's) and Third-Party Vendors via phone/e-mail related to new, existing and previous orders with needs such as inventory availability, order escalations, order tracking, trunk to trunk transfers, shipping delays, ship method options and pricing, change / cancelling order requests, delivery and receiving discrepancies.
- Locate service parts if Oracle / DSL is unable to fill the SSR's escalated order code requirements. SPOC will search all the possible locations for these parts inside the TGCS / 3PL network, SSR Trunks (in Country Only), other Geo Distribution Centers, Tri-Centers, Parts Planning / Logistics and complete the SSR's order.
- Research mis-shipments and determine course of action. Prepare documentation for customer adjustments and/or returns. Decide whether a product should be returned or written-off, depending on the cost of the product.
- Assist SSR's and prepare reports as requested with backorder information and updates. Utilize the reporting tools needed to edit existing reports and create new reports on an as-needed basis.
- Perform other related duties as assigned.
Required Skills:

- Associates degree or equivalent experience
- 5+ years of experience in Supply Chain Customer Support or Inside Sales related position.
- Requires product knowledge, excellent customer service skills with emphasis on verbal and written communication.
- Must have an understanding of Inventory movement within the warehouse, forward stocking locations, field technician trunk stock, and material cycle count procedures related to inventory discrepancies.
- Must be comfortable working with computers and interfacing with customers and team members.
- Demonstrated success working in a fast paced/customer facing environment.
- Have basic math skills, excellent typing skills, and the ability to resolve problems and make good judgements.
- Must have strong MS Office applications, specifically Excel and Word.
Preferred Skills:

- Inventory control experience.
- Bilingual language skills (English/Spanish)
About the Company:

Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

Keywords: Toshiba Global Commerce Solutions, Durham , Regional Parts Specialist, Other , Durham, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A Lease Purchase Truck Driver
Description: Job DescriptionCDL-A LEASE PURCHASE TRUCK DRIVER JOBS Get In Control Of Your Career With Lease Purchase Opportunities On The Road In ONE DAY With USA With our one-day paid orientation 170 , we keep (more...)
Company: USA Truck
Location: Wilson
Posted on: 10/20/2020

Delivery Driver - Weekly Pay
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You ll earn by bringing (more...)
Company: Uber Eats
Location: Wilson
Posted on: 10/20/2020

CDL-A Dedicated Truck Drivers
Description: Action Resources is known as a specialty chemical carrier throughout the nation We are proud and happy to announce our latest division, Action Dedicated. We strive to provide
Company: Action Resources
Location: Danville
Posted on: 10/20/2020


Need a gig? Deliver with Uber Eats!
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You ll earn by bringing (more...)
Company: Uber Eats
Location: Wilson
Posted on: 10/20/2020

Lease Purchase CDL-A OTR Contractor
Description: LEASE PURCHASE CDL-A TRUCK DRIVERS - OWN YOUR TRUCK INAS LITTLE AS 12 MONTHS ASK ONE OF OUR RECRUITERS ABOUT OUR NEWSETTLEMENT PLUS PROGRAM- 1,000 Weekly Pay Guarantee CDL-
Company: Risinger Brothers Transfer, Inc.
Location: Danville
Posted on: 10/20/2020

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.--Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: LiveOps
Location: Wilson
Posted on: 10/20/2020

Information Professional
Description: ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America's Navy. Information Professionals who oversee the seamless operation (more...)
Company: Navy
Location: Wilson
Posted on: 10/20/2020

Aviation Rescue Swimmer
Description: RESPONSIBILITIES As an AIRR, you must be prepared to enter the most treacherous conditions to provide recovery and relief for rescue missions, humanitarian assistance and operational support. Some (more...)
Company: Navy
Location: Wilson
Posted on: 10/20/2020

Earn cash this Fall. Deliver with Uber
Description: Earn cash this Fall. Deliver with Uber Danville, IL 2854 C2-744140 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Danville
Posted on: 10/20/2020

Navy Chaplain
Description: ABOUT The Navy Chaplain Corps boasts more than 800 Navy Chaplains from more than 100 different faith groups, including Christian, Jewish, Muslim, Buddhist and many others. Each Chaplain is also a Navy (more...)
Company: Navy
Location: Wilson
Posted on: 10/20/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Durham RSS job feeds