Print Support Spec I.MS Ops Onsite.US
Company: PPG Industries
Location: Durham
Posted on: September 17, 2020
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Job Description:
Description POSITION PROFILE Responsible for the daily support
of site specific network and workstation printers. Responds to
customer requests for technical support and training with the focus
being on customer service. Documents all service calls and requests
using TRAC Solution and escalates serious problems to a Customer
Service Technician and, as necessary, to the Integrated Account
Manager. Works to ensure that the service level agreements between
the customer and RICOH are achieved. In addition, responsibilities
may include the procurement of printer hardware and the management
of an on-site parts/consumables inventory. JOB DUTIES AND
RESPONSIBILITIES - Daily support of network and workstation
printers - Responds to customer support requests and ensures that
they are resolved quickly, accurately, and professionally.
Escalates problems to a technician as necessary - Keeps the
customer up to date on the progress of problem resolution -
Provides end users with detailed remote access knowledge and
documents complete trouble shooting information - Provides regular
account updates, to include information on fleet status and
performance, to the Printer Fleet Manager or Integrated Account
Manager - Responsible for on-site hardware & consumables inventory
- Responsible for printer procurement as required by the customer -
Responsible for printer hot swap inventory - Documents and reports
all fleet meter reads - Maintains printer fleet tools/databases
QUALIFICATIONS (Education, Experience, and Certifications) -
Typically requires: - High School Diploma (or equivalent) with
additional education preferred - IT Help Desk Support experience
(application & hardware support) - Technical Training &
Certifications: HP Certifications Ricoh is an EEO/Affirmative
Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Shift 1st City Durham State NC Req Number 20-02126
Keywords: PPG Industries, Durham , Print Support Spec I.MS Ops Onsite.US, Other , Durham, North Carolina
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