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CX Installed Base Consultant Lead - Americas

Company: Cisco Systems, Inc.
Location: Durham
Posted on: September 17, 2020

Job Description:

CX Installed Base Consultant Lead - Americas Location:

RTP, North Carolina, US

Additional Location(s)

Any US based location

Area of Interest

Business Development

Job Type

Professional

Networking, Security, Software Development, Testing

Job Id

1300083

You will lead a team of IB Consultants. The IB Consultant (IBC) is a non-quota carrying role that collaborates with Renewals Managers, IB Analysts, Sales and partners on all annuity offers for a defined set of accounts. IBCs work collaboratively with RMs to help drive towards an agreed (& often expanded) view of the Customer’s installed base through data visualisation tools. With an installed base agreed, the IBC will use their services knowledge to recommend annuity strategy and upsell opportunities though analytical insights & narrative. IBCs process strong analytical, sales and process knowledge to aid RMs to drive optimised renewal opportunity.

Responsibilities

Collaborate with the Geo Renewals Lead and Geo Strategy lead to align coverage requirements and to drive CXIB methodology as the primary GTM on Premier Key and Major Accounts.

Collaborate with CPS IB Ops to drive early engagement on prioritised accounts and to ensure adherence with the process steps agreed.Drive continuous improvement to further enhance the partnership with this organisation.

Run account prioritization on a quarterly basis with the RM Theatre leads and Service Seller leads as required.

Support and mentor IB Consultants in positioning installed-base visualization and upsell opportunities as needed.

Evangelize CX IB Methodology across all aspects of the program as the need arises in the Geo.

Provide proactive feedback to the CXIB Program team regarding process, policy, tools and enablement materials.Use the knowledge that you acquire to help to improve and innovate existing tools and process.

Accountable for the accurate reporting of CXIB Methodology Engagements of your team.

Use available dashboards to drive performance within the team and with our stakeholders.

Who You'll Work With:

You will be part of CX Programs and Renewals Optimization team, working with CPS IB Analyst, Renewals Manager and Sales to provide Installed Base insights and upsell recommendations towards and optimised renewal outcome.

Who You Are:

10+ years of professional experience of management in either Sales or Data Analytics

Excellent communication (verbal and written) and interpersonal skills;

Proven problem-solving skills, attention to details and exceptional organizational skills

Ability to deal with ambiguity and competing objectives in fast paced environment

Working knowledge of Customer Experience organisation

Sign up to receive notifications of similar jobs Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Keywords: Cisco Systems, Inc., Durham , CX Installed Base Consultant Lead - Americas, Other , Durham, North Carolina

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