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Sr Strategic Operations Director / Strategic Operations Director

Company: IQVIA LLC
Location: Durham
Posted on: September 17, 2020

Job Description:

Sr Strategic Operations Director / Strategic Operations Director IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Director, DSSR Strategic Alliances

Description

PURPOSE

Provide strategic leadership at customer account level for functional partnerships or multi-functional relationships within DSSR. Collaborate with global management teams to develop and implement strategic initiatives, expand partnership, strengthen overall relationship and ensure global consistency. Responsible at pro gram level for compliance with agreed- upon SLA’s, KPI’s, quality and value standards through continuous oversight and global consistency .

RESPONSIBILITIES

Create and manage strategic relationships and alliances with assigned customer; build networks with necessary stakeholders internally and externally.

Provide senior representation in partnership visibility forums (e.g., Joint Operations Teams, Executive Steering Committees) and act as a link to broader IQVIA account management supporting other functions outside DSSR.

As it pertains to DSSR, collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.e. solicitation of repeat business; identification of new business opportunities developing to RFPs; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.

Work with DSSR operational leaders and customer stakeholders to develop, implement and track key performance indicators (KPIs) and develop timelines and processes for tracking KPIs on an account/portfolio level.

Provide oversight and/or act as an Account Owner for a customer alliance, by partnering with other DSSR functional leads to develop and implement process improvements, to ensure consistency, provide oversight of portfolio level quality and financial metrics, etc.

Partner with Functional Leads to provide guidance relative to operational account management with respect to operational delivery management (e.g., scope of work, objectives, timelines, quality of deliverables, and customer satisfaction) and operational business management (e.g., P&L, forecasting, strategy, growth opportunities).

Act as the key relationship manager to assigned client contacts to ensure appropriate communication channels are maintained as well as recommend courses of action regarding client management issues.

Collaborate with other IQVIA alliance managers, BD personnel and customer managers to present a uniform service focus to the customer.

Lead internal DSSR escalation meetings to ensure quick response to any quality concerns or customer escalations, ensuring appropriate representatives from stakeholders and operational management are involved as appropriate.

Accountable for leading the development of account specific strategies that align operations, sales and corporate development within DSSR with that of the customer.

Leads global departmental initiatives for DSSR focused on enhancing customer delivery, creating new offerings, developing new systems or tools to enhance oversight, etc.

Represent assigned client to internal stakeholders ; provide consultation to clients on s trategy and operational delivery as needed; serve as an internal consultant to other DSSR business partners for integrated functional solutions

Participate in RFP and budget development and sales/proposal presentations, evaluate feasibility of potential solutions and impact on company operations and goals; negotiate and make decisions on behalf of the organization.

Perform other duties as assigned.

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Strong customer focus. Excellent customer management and account service skills with the ability to quickly establish and maintain rapport.

Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared responsibilities.

Excellent communication, interpersonal, and presentation skills.

Demonstrated knowledge of applicable global, regional and local regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, IQVIA Standard Operating Procedures.

Autonomous independent decision-making; problem solving and judgment skills. Strong customer focus; account and alliance management and experience in customer contracting models; business acumen; financial management and budgeting skills.

Demonstrated ability to deliver results with appropriate quality and timeline metrics.

Strong prioritization, planning and organizational skills.

Independently work on multiple projects and manage competing priorities.

Proven ability to professionally network; present and lead at meetings/ teleconferences.

Effectively leading in a matrix environment.

Accountability, ownership and transparency.

Strong problem-solving and decision-making skills utilizing solutions driven approach. Demonstrating an appropriate level of judgment

Strong financial analysis skills; preferably thorough understanding of company margins, pricing strategies, contracting models and profitability measures.

Strong software and computer skills, including MS Office applications.

Ability to establish and maintain effective working relationships with coworkers, managers and clients

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor's degree or educational equivalent in health science or other directly related field and 10 years clinical research experience in a Contract Research Organization or Pharmaceutical company with at least 5 years of relationship management experience.

PHYSICAL REQUIREMENTS

Extensive use of keyboard requiring repetitive motion of fingers.

Extensive use of telephone and face-to-face communication requiring accurate perception of speech.

Regular sitting for extended periods of time.

Requires frequent domestic and occasional international travel.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Posted 14 Days Ago

Full time

R1134786

About Us At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.

Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.

Keywords: IQVIA LLC, Durham , Sr Strategic Operations Director / Strategic Operations Director, Other , Durham, North Carolina

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