Technical Product Manager - Cloud Business Office (Durham) EBSCO
Information Services (EIS) provides a complete and optimized
research solution comprised of e-journals, e-books, and research
databases — all combined with the most powerful discovery service
to support the information needs and maximize the research
experience of our end-users. Headquartered in Ipswich, MA, EIS
employs more than 3,300 people worldwide. We are the leader in our
field due to our cutting-edge technology, forward-thinking
philosophy, and top-notch workforce. EIS, a division of EBSCO
Industries Inc., based in Birmingham, AL, is ranked in the top 200
of the nation’s largest, privately held corporations according to
Forbes magazine. EBSCO is a company that will motivate you, inspire
you, and allow you to grow. We are looking for the best. If you are
too, we encourage you to explore our unique opportunities.
Technical Product Manager – Cloud Business Office
As a technical product manager within the Cloud Business Office,
you will play a key role in helping EBSCO become a cloud first
company. You will solve problems for customers as they adopt the
AWS public cloud and work to ensure customers to exceedingly
succeed after adopting. As a customer-obsessed leader you will
ensure that customer cloud enablement needs are clearly understood
and assist in developing plans and roadmaps to meet those needs.
You will work collaboratively with architecture and other members
of the Cloud Business Office team to develop and manage enablement
What you’ll do:
Interact with cloud customers to understand and solve their
Build subject matter expertise in a variety of topics ranging
from software engineering, DevOps, AWS public cloud infrastructure,
cost management, cloud governance at scale, etc.
Collaborate with the Cloud Business Office team to craft
solutions into suites of products.
Represent your customer needs by clearly communicate
requirements and support ongoing platform engineering efforts.
Know your product and customer details and contribute a genuine
passion and enthusiasm for the product, the customer, and the
Collaborate with software architects to ensure the necessary
technical capabilities are in place on which to build high
performing, secure, and extensible software capabilities and
Contribute to the prioritization of work efforts within the
business office and within the platform engineering
Provide first-class customer service and ensure high quality
outcomes for our customers.
Ensure all products are effectively documented to the delight of
Proactively communicate progress, decisions, impediments, and
Perform gap analysis and anticipate all product
Analyze, organize and communicate insights gained from data.
Assist Application and Platform Service teams with submitting
product feature requests for Cloud Platform capabilities and
Work closely and collaboratively with leaders across the org in
Product Management, Technology Management, Architecture, Finance
and the Lean Enterprise Office.
Who you are:
A self-directed, rapid learner
Collaborative by choice
A consensus-builder and an active listener
Empathic and enjoys working with people
Strives to provide excellent customer service
Open, transparent, and fact-based
Good at sorting through ambiguity
Prepared and responsible
Goal and detail oriented
Makes good choices and accepts and addresses mistakes
Intensely curious and asks thoughtful questions to evolve your
Fun and reasonable
Skills or experience you need:
Bachelor’s degree in computer science or information science
related field /Master’s Preferred.
Minimum of 5 years of combined experience in one or more IT
engineering roles (testing, operations, infrastructure, networking
Experience with defining technical strategy and/or technical
Willingness to research and self-study to keep technical skills
relevant in a highly complex environment.
Excellent verbal and written communication skills with great
attention to detail and accuracy.
Excellent presentation skills and ability to adapt to the
audience (technical and non-technical).
Prior experience working in an enterprise-class cloud
environment (public or private).
Comfortable working in cross functional and multidisciplinary
Ability to work independently and as part of a team.
Ability to multi-task and prioritize deadlines.
Experience working in an Agile/Scrum environment.
Skills or experience that might set you apart from other
Experience building products in a public cloud environment -
AWS, Azure, Google
Experience operationalizing innovation.
Experience with releasing, coordinating and launching
Experience building and maintaining product roadmaps.
Experience with frictionless governance at scale and policy as
Experience operating/supporting highly available runtime
Experience in a software engineering or test automation
Experience working directly with customers.
Strong CI/CD/CO fundamentals and experience with tools within
the continuous delivery landscape (Jenkins, CircleCI, Codeship,
GitLab, Travis, CodeDeploy, Azure DevOps, etc.)
Prior management experience (4 or more direct reports).
A track record of highlighting difficult, systemic problems and
working with others to define and implement effective
EBSCO Industries, Inc.is an equal opportunity employer and
complies with all applicable federal, state, and local fair
employment practices laws. EBSCO strictly prohibits and does not
tolerate discrimination against employees, applicants, or any other
covered persons because of race, color, sex (including pregnancy),
age, national origin or ancestry, ethnicity, religion, creed,
sexual orientation, gender identity, status as a veteran, and basis
of disability or any other federal, state or local protected class.
This policy applies to all terms and conditions of employment,
including, but not limited to, hiring, training, promotion,
discipline, compensation, benefits, and termination of
EBSCO complies with the Americans with Disabilities Act (ADA),
as amended by the ADA Amendments Act, and all applicable state or