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Technical Product Manager - Cloud Business Office

Company: Ebsco Subscription Services España SL
Location: Durham
Posted on: September 13, 2020

Job Description:

Technical Product Manager - Cloud Business Office (Durham) EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Technical Product Manager – Cloud Business Office

As a technical product manager within the Cloud Business Office, you will play a key role in helping EBSCO become a cloud first company. You will solve problems for customers as they adopt the AWS public cloud and work to ensure customers to exceedingly succeed after adopting. As a customer-obsessed leader you will ensure that customer cloud enablement needs are clearly understood and assist in developing plans and roadmaps to meet those needs. You will work collaboratively with architecture and other members of the Cloud Business Office team to develop and manage enablement products.

What you’ll do:

Interact with cloud customers to understand and solve their enablement challenges.

Build subject matter expertise in a variety of topics ranging from software engineering, DevOps, AWS public cloud infrastructure, cost management, cloud governance at scale, etc.

Collaborate with the Cloud Business Office team to craft solutions into suites of products.

Represent your customer needs by clearly communicate requirements and support ongoing platform engineering efforts.

Know your product and customer details and contribute a genuine passion and enthusiasm for the product, the customer, and the company mission

Collaborate with software architects to ensure the necessary technical capabilities are in place on which to build high performing, secure, and extensible software capabilities and features

Contribute to the prioritization of work efforts within the business office and within the platform engineering organization.

Provide first-class customer service and ensure high quality outcomes for our customers.

Ensure all products are effectively documented to the delight of the consumer.

Proactively communicate progress, decisions, impediments, and risks.

Perform gap analysis and anticipate all product requirements.

Analyze, organize and communicate insights gained from data.

Assist Application and Platform Service teams with submitting product feature requests for Cloud Platform capabilities and features.

Work closely and collaboratively with leaders across the org in Product Management, Technology Management, Architecture, Finance and the Lean Enterprise Office.

Who you are:

A self-directed, rapid learner

Collaborative by choice

A consensus-builder and an active listener

Empathic and enjoys working with people

Strives to provide excellent customer service

Open, transparent, and fact-based

Good at sorting through ambiguity

Prepared and responsible

Goal and detail oriented

Makes good choices and accepts and addresses mistakes

Intensely curious and asks thoughtful questions to evolve your thinking

Fun and reasonable

Skills or experience you need:

Bachelor’s degree in computer science or information science related field /Master’s Preferred.

Minimum of 5 years of combined experience in one or more IT engineering roles (testing, operations, infrastructure, networking or dev).

Experience with defining technical strategy and/or technical product management.

Willingness to research and self-study to keep technical skills relevant in a highly complex environment.

Excellent verbal and written communication skills with great attention to detail and accuracy.

Excellent presentation skills and ability to adapt to the audience (technical and non-technical).

Prior experience working in an enterprise-class cloud environment (public or private).

Comfortable working in cross functional and multidisciplinary teams.

Ability to work independently and as part of a team.

Ability to multi-task and prioritize deadlines.

Experience working in an Agile/Scrum environment.

Skills or experience that might set you apart from other candidates:

Experience building products in a public cloud environment - AWS, Azure, Google

Experience operationalizing innovation.

Experience with releasing, coordinating and launching products.

Experience building and maintaining product roadmaps.

Experience with frictionless governance at scale and policy as code.

Experience operating/supporting highly available runtime software.

Experience in a software engineering or test automation role.

Experience working directly with customers.

Strong CI/CD/CO fundamentals and experience with tools within the continuous delivery landscape (Jenkins, CircleCI, Codeship, GitLab, Travis, CodeDeploy, Azure DevOps, etc.)

Prior management experience (4 or more direct reports).

A track record of highlighting difficult, systemic problems and working with others to define and implement effective solutions.

EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Keywords: Ebsco Subscription Services España SL, Durham , Technical Product Manager - Cloud Business Office, Other , Durham, North Carolina

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