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Sr. Director, Site & Patient Networks: Home or Office-based

Company: IQVIA LLC
Location: Durham
Posted on: September 13, 2020

Job Description:

Sr. Director, Site & Patient Networks: Home or Office-based Durham, North Carolina, United States of America

Job Profile Summary

Manages a team of people to deliver superior patient recruitment performance at a network of Partner Sites ensuring the network is suitable to deliver the range of IQVIA current and future backlog of studies.


• Manage staff in accordance with organization’s policies and applicable regulations.  Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters

• Direct Partner Sites staff ensuring project deliverables are achieved for each role within span of control. Develop managers within area of accountability to develop staff along career progression goals and strategic departmental and corporate priorities. Oversee regional talent development.

• Provide input into effective strategic goals for Partner Sites across designated regions/countries. Provide input into strategic initiatives within assigned unit of accountability including development of measures for success.

• Provide leadership and approval for the resourcing process and outcomes, hiring targets and processes and on-boarding and training standards.

• Evaluate workload, quality and budget metrics through regular analysis of data. Initiate action plans to improve efficiencies, project outcomes and quality metrics for operation processes and roles.

• Contribute to budget development process and in the development of key fiscal outcome metrics. Monitor the execution of the Partner Sites budget for designated region via thorough analysis of ongoing outputs.

• Provide leadership to ensure Partner Sites meet or exceed customer expectations. Ensure the improvement of the execution of Partner Sites processes.

• Effectively communicate and describe all Access to Patients services to internal and external customers.

• Drive quality or process improvement initiatives related to corporate or departmental strategic plans. Provide leadership to ensure proactive support of global marketing and sales activities.

• Ensure the Partner Site network within the geographic area of responsibility is fit for purpose to meet the IQVIA’s strategic goals.

• Ensure Partner Sites are meeting the performance metrics required by the business.

• Ensure internal processes are aligned with other stakeholder Departments to optimize use of Partner Sites.

• Contribute to the evaluation of the suitability of protocols for a Partner site recruitment solution, supporting Business development and Proposals as appropriate.

• Support evaluation of ROI for Partner Program within designated regions / countries.

• Perform other duties as assigned.

Minimum Required Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Typically requires a minimum of 7 - 10 years of prior relevant experience.


Requires broad management knowledge to lead teams, and well as the ability to influences others outside of own job area regarding policies, procedures, and goals.


Bachelor's Degree Health care or other scientific discipline or educational equivalent

Additional Work Experience

12 years of experience working on clinical trials with 8 years of experience in a leadership capacity or Equivalent combination of education, training and experience.

Skills and Abilities

· In depth knowledge of the drug development processes across all functional areas.

· Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines.

· Knowledge of clinical research financial parameters and project financial tracking and accounting methods.

· Strong leadership skills.

· Proficient in the use of Microsoft Office.

· Strong written and verbal communication skills including good command of English.

· Excellent organizational and problem-solving skills.

· Effective time management skills and ability to manage competing priorities.

· Expert ability to analyze metrics and information; ensuring activities and strategies are data driven.

· Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Ability to travel up to 50% (at least initially).



At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Full time


About Us At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.

Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.

Keywords: IQVIA LLC, Durham , Sr. Director, Site & Patient Networks: Home or Office-based, Other , Durham, North Carolina

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