As we all navigate through the economic and security
consequences of these unprecedented times, Accor is closely
following the Coronavirus disease (COVID-19) Pandemic, and
implementing processes that promote the safety and well-being of
our employees, whom we call Heartists®, as well as our candidates,
guests, customers and communities.
What we are going through is some place we have never been
before and we hope with all of our hearts for the rebound - we will
get through this together.
To learn more about Accor’s response, visit our Group website:
https://group.accor.com/en Job Description
Title: General Manager
Reports To: Chief Operating Officer
General Purpose: The General Manager is responsible for
the overall management of the operation of the hotel including
profitability, guest service, product quality, overall cleanliness
and maintenance of the property. Operation of the hotel will
be within the framework of the approved 1) annual budget, 2) annual
marketing plan, 3) annual capital expenditure plan, 4) annual wage
plan, and always within the framework of all Company policies and
procedures. The General Manager works in conjunction with F&B
Director to lead the property.
Leads the property Executive Committee, in collaboration with
the F&B Director, utilizing a participatory style. Be readily
available and effectively communicate with each member, coordinate
the operation of each individual's department and special projects,
and assist with identifying problems and solutions. Guide the
committee in addressing problems and opportunities in order to best
serve the financial interests of the property.
Develop an annual operating budget, which serves as an operating
plan and defines required levels of achievement. Ensure achievement
of the annual budget in revenues, costs, and profits through
accounting diligence, expenditure controls, and proficient
Follow up to ensure successful implementation and follow-through
and take corrective action in the event of failure to meet assigned
Maintain an ongoing awareness of property's progress toward
meeting revenue objectives and ensure challenges & opportunities
are addressed appropriately.Regularly review sales plans and sales
activities, room night productivity, group & banquet pace reports,
and lost business reports.
Assess individual and property performance, provide guidance and
take corrective action as needed.
Ensure designated sales & marketing reports are complete and
submitted to the corporate team on or before the monthly due
Should a significant, ongoing revenue shortfall occur, the GM
will take corrective action in addition to increasing personal
participation in direct sales efforts.
Along with DOSM and Revenue Director, participate in weekly
Yield/RevMAX meetings and evaluate rates & strategies for 30-60-90
days out including a review of group cut-off dates, prospective
group business, historical data, and comp set rates. Along with the
team, determine a revenue strategy that will best position the
hotel for increased business. In addition, ensure price adjustments
occur on a timely basis.
Participate in sales team meetings, meet key account contacts,
and be present to welcome key account site visits.
Participate in the creation & execution of ongoing property
marketing initiatives. When possible, attend bi-weekly
brand-property marketing calls and participate in the development
of creative marketing initiatives.
Ensure all relevant details including upcoming property
marketing needs are kept up to date in the brand marketing calendar
and are complete on or before the monthly due date.
Oversee the development of annual sales and marketing plan and
monitor implementation of action steps outlined in the SSP
Monthly forecasting of operating teammate and cost
expenditures. Business planning in line with forecasted sales
and costs, including guidance to department heads.
P & L Statement Critique
Review financial statements monthly in order to correct
problems, ensure spending is in line and to plan for future
business. Review and approve all expenses in "other expense"
categories in all departments. Regularly review all major
expenses to ensure that expenditures are thoughtfully
Develop a high level of "We Say YES," and loyalty to the hotel
and to the company in order to reduce turnover and increase
employee morale. Communicate, counsel and assist with teammate
development. Be visible and available to all hourly personnel
in accordance with the Company's open door policy. Attend
monthly department employee meetings whenever possible.
Conduct performance appraisals and personal development plans
for management teammate. Identify substandard performance of
individual managers and outline improvement action, including
taking corrective or disciplinary measures.
Ensure level of experience, knowledge and ability to meet job
requirements of all hotel management.
Review controls and ensure adherence at all times in order to
protect the hotel's property/assets.
Wage and Salary Administration
Review all wage and salary increases assuring compliance with
wage scales and compensation philosophies as outlined by the
Personally inspects guest rooms, public areas, back of house on
a regular basis. Ensure that written lists of corrective
actions, required for implementation by housekeeping, maintenance
and operating departments are developed.
Guest Service + Communication
Demonstrate through leadership and example a friendly,
courteous, service-oriented, "We Say YES" approach to guests that
is expected from all hotel employees. Establish and implement
guest service standards for all departments, periodically reviewing
and identifying problems and corrective actions.
Respond to guest feedback through our guest survey portal and
Ensure that an on-going program is followed in regular repair
and upkeep of the facility, landscape and equipment by developing
and implementing a preventive maintenance program.
Maintain credit policies for Front Office, Sales and Catering.
Attend credit meetings and assist with developing action plans,
supervise collection of major accounts, review aging reports and
approval of write-offs.
Front Office Management
Regularly review Front Office results in order to maximize room
revenue. Identify problem areas and initiate solutions.
Represent the hotel within the local community, positioning the
hotel as a good corporate citizen that is involved and supportive
of community affairs.
Policies and Procedures
Ensure that all Company policies and procedures are fully
implemented throughout the hotel.
Comply with property management agreements.
Possess advanced knowledge in the following areas:
Sales and marketing for rooms and events.
Hotel accounting principles.
Hotel maintenance and repair.
Hotel housekeeping and general cleaning.
Front office procedures.
Yield management revenue.
Hotel safety and security.
Demonstrate advanced proficiency or exceptional skill in the
Excellent written and verbal communication.
Planning financial strategies, delegating responsibilities to
Directing others at various professional levels.
Identifying and developing talent.
Identifying and solving problems.
Prioritizing and coordinating multiple projects
Evaluating and resolving complex situations.
Leading the teammate of the hotel utilizing a management style
based in a participatory team approach.
Meeting and greeting guests and employees.
Inspecting rooms, all public areas and exterior of facility.
Soliciting potential business.
Using general office equipment, including computers.
Utilizing general office procedures.
Be willing to get your hands dirty and be a jack-of-all-trades,
Must pass a background check.
Minimum experience 3 years as General Manager or 5 years as
Assistant General Manager at a similar size and type of hotel.
Extensive experience with hotel sales and marketing.
Extensive experience with revenue management.
Benefits include health/vision/dental/life insurance, paid time
off, 401(k), and parental leave.
Email this job To access this job from another device, email
this information to yourself.
Get notified for similar opportunities Sign up and receive
similar job alerts to your email.
Enter Email address
Get tailored job recommendations based on your interests.