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Associate System Engineer

Company: Biom--rieux
Location: Durham
Posted on: May 24, 2020

Job Description:

bioM--rieux is present in 43 countries and services more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l'Etoile, near Lyon, in France.

Joining bioM--rieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture.

We look for candidates whose motivation is to invest in themselves, in the projects of the future, and to participate in a collective adventure led by a pioneering spirit.

We have the commitment to offer our collaborators a working environment which encourages team spirit, with priority given to training and development with international career opportunities.

Our Group offers numerous possibilities: so come and join the 11,200 bioM--rieux employees who have already identified with these values!

bioMerieux has an opening for an Associate System Engineer based in Durham, North Carolina.
Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioM--rieux. Coordinate efforts with Application Specialists to provide world-class system support for all internal and external customers. A System Engineer promotes teamwork and cooperation, removes barriers to productivity, creates an enthusiastic/positive work environment, and provides leadership by example, to other System Engineers.

Main Accountabilities:

  • Answer internal and external customer inquiries per established guideline and document in ERP system; consult as appropriate with Application Specialist, System Engineer, Management, Global Customer Support, and Customer Complaint Management Center
  • Develop problem solving and troubleshooting skills for remote/phone support as well as on-site application support
  • Learn bioM--rieux products and procedures that are job specific and assist with implementation of new products
  • Obtain ERP certification; learn investigation process and apply as needed
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
  • Participate in revenue generation initiatives through promotion of value added projects and services
  • Perform on-call duties as needed to provide 24-hour technical support to customers
  • Complete projects and tasks in support of organization objectives


    • Associate Degree or technical school equivalent in Electronic Technology, Computer Science, or equivalent military training
    • Minimum of two years previous service, manufacturing quality control, or research/development experience in biomedical electronics
    • Experience with mechanical, electrical, vacuum, and laser systems; basic networking skills
    • Experienced in resolving customer problems and providing a high level of customer satisfaction
    • Proficient in Windows OS, MS Office programs
    • Must be able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment
    • Demonstrate strong interpersonal and communication skills such as excellent verbal and written capabilities through previous experiences
    • Exhibit good independent decision-making ability, including problem resolution
    • Exhibit independent working practices and transferable skills that contribute to excellence in work ethic
    • Demonstrate ability to develop a working knowledge on multiple complex electrical systems

      bioM--rieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA

      Nearest Major Market: Durham

      Nearest Secondary Market: Raleigh

Keywords: Biom--rieux, Durham , Associate System Engineer, Other , Durham, North Carolina

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