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RN PATIENT SERVICES MANAGER III - LACTATION SERVICES

Company: UNC Health Care
Location: Durham
Posted on: May 24, 2020

Job Description:

Patient Services Manager III Hours: 40; Exempt Shift : Typically, Monday-Friday Location: Chapel Hill, NC Position is eligible for full time benefits The Lactation PSM III supervises both RN and non-RN Lactation Consultants, who provide clinical care, support, and education to breastfeeding patients at UNC Hospitals and providing consult support for and collaboration with nursing and medical staff regarding care of the breastfeeding mother and baby.  In addition, this role works closely with the Mary Rose Tully Training Initiative to provide lactation students with a clinical experience in the inpatient setting. The PSM III serves as the primary contact and maintains responsibility for the Baby Friendly initiative at UNC Medical Center. This includes providing education to staff and providers, maintaining records of education completed, ensuring monthly and yearly audits are completed and submitted by established deadline Description of Job Responsibilities: Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.

Keywords: UNC Health Care, Durham , RN PATIENT SERVICES MANAGER III - LACTATION SERVICES, Other , Durham, North Carolina

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