Help Desk Specialist

Company: VISIUM RESOURCES
Location: Durham
Posted on: March 28, 2020

Job Description:

8420

Visium Resources has been asked to identify candidates who can work in a team environment providing help desk support, new installation, repair and maintenance in a large end user support environment.

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• Individual with confidence in their technical skills; including, installation of new laptops, desktops and printers.
  
• Hardware & Software installation and repairs for existing installed base of end user computer devices, including software / operating system updates.
  
• Utilize the Service Now ticketing system to process helpdesk requests and/or escalate complex problems.
  
• Document knowledge base articles to improve process and service delivery.
  
• Customer facing skills.
  
• Problem solving skills.
  
• Work well in a team environment.
  
  Requirements
  
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  • Utilized Incident Management tracking system (Service Now) to track incidents and request logs
    
  • Provide helpdesk support for various IT issues.
    
  • Provide technical support either by phone, remote access or site visits as needed.
    
  • Respond to IT issues; hardware maintenance, software, etc.
    
  • Evaluate connectivity issues, equipment, and software.
    
  • Set up equipment for new users.
    
  • Install, test, and monitor desktops, and new software.
    
  • computer repair/troubleshooting software, virus protection, and more.
    

Keywords: VISIUM RESOURCES, Durham , Help Desk Specialist, Other , Durham, North Carolina