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Help Desk Specialist

Company: VISIUM RESOURCES
Location: Durham
Posted on: March 28, 2020

Job Description:

8420

Visium Resources has been asked to identify candidates who can work in a team environment providing help desk support, new installation, repair and maintenance in a large end user support environment.


  • Individual with confidence in their technical skills; including, installation of new laptops, desktops and printers.
  • Hardware & Software installation and repairs for existing installed base of end user computer devices, including software / operating system updates.
  • Utilize the Service Now ticketing system to process helpdesk requests and/or escalate complex problems.
  • Document knowledge base articles to improve process and service delivery.
  • Customer facing skills.
  • Problem solving skills.
  • Work well in a team environment.

    Requirements

    • Utilized Incident Management tracking system (Service Now) to track incidents and request logs
    • Provide helpdesk support for various IT issues.
    • Provide technical support either by phone, remote access or site visits as needed.
    • Respond to IT issues; hardware maintenance, software, etc.
    • Evaluate connectivity issues, equipment, and software.
    • Set up equipment for new users.
    • Install, test, and monitor desktops, and new software.
    • computer repair/troubleshooting software, virus protection, and more.

Keywords: VISIUM RESOURCES, Durham , Help Desk Specialist, Other , Durham, North Carolina

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