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Information Systems Engineer

Company: NetApp
Location: Durham
Posted on: April 18, 2019

Job Description:

Job Summary

As an Information Systems Engineer you are part of a team that is responsible for design, analysis, evaluation, testing, debugging and implementation of applications programs in support of NetApp's various functional areas. You will work closely with cross-functional teams to understand and address customer need and develop implementation plans. Essential Functions:

The Information Systems Engineering group is part of NetApp's IT function and is responsible for a wide range of applications technical expertise. As a part of a team, you will help to ensure that team objectives and project deadlines are met. The essential functions of the team include:

* Analysis, design, implementation, maintenance and operational aspects of Endpoint Engineering tools and systems.
* Service ownership and operation of Microsoft InTune, Active Directory Group Policies, Avecto and other associated endpoint computing systems.
* Acquiring, installing, or upgrading computer components and software
* Providing routine automation, maintaining security policies, training staff and offering technical support for projects.
* Problem diagnosis and resolution.
* Ensure client satisfaction and client management.
* Reporting to customers and management on status, resources needs, and projected outcomes.

Job Requirements

* Excellent oral and written communication skills.
* Ability to work collaboratively with other Information Systems Engineering team members to support deadlines; ability to work independently as well.
* Strong experience in vendor management and participation in in depth technical troubleshooting.
* Excellent aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
* Strong understanding of enterprise productivity and communications related technologies (messaging, unified communications, collaboration)
* Creative approach to problem solving.
* Ability to handle multiple tasks concurrently with competing deadlines.
* Ability to interface with customers to quickly understand the problem, relate to the customer and remain calm under pressure.
* Scripting and/or programming experience in PowerShell, VBscript etc.
* Experience with software updates/patch management, security patch management, application packaging and distribution.
* Proven ability to mentor junior team members

Education

* A minimum of 8 years of experience is required; 9 to 11 years of experience is preferred.
* A Bachelor of Sciences Degree in Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
* Demonstrated ability to have completed multiple, complex technical projects.

Keywords: NetApp, Durham , Information Systems Engineer, IT / Software / Systems , Durham, North Carolina

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