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Lead Business Solutions Developer

Company: Blue Cross and Blue Shield of North Carolina
Location: Durham
Posted on: April 17, 2019

Job Description:


Blue Cross NC is seeking a highly motivated Lead Business Solutions Developer to join our Digital Process Automation team.

In this role you will lead, create, and provide mentoring/management for technical solutions to address large and/or complex business capability needs by utilizing multiple technical applications; including but not limited to: Unified Functional Testing (UFT), Selenium, Pega Robotics (Open Span), UiPath, Java, C#, VB Script, Access VBA, SQL etc. You will act as the technical lead and consultant for development initiatives, including communication and coordination with the impacted business areas, Security and IT. Work with appropriate business management team in evaluating the business case and cost justification.

* Develop and maintain Unified Functional Testing (UFT)/Selenium/Robotic Process Automation (RPA)/Java/C#/VB Script or any other automation tool or programming language test automation framework, functions and scripts using BCBS NC and custom automation framework.

* Provide consultative and expert support in discovery and fact finding for the full understanding and execution of assignments.

* Provide consultative support in analyzing business requirements / use cases / functional requirements to ensure the development of efficient tools and solutions.

* Ensure code written for business-enabling tools demonstrates usability and error handling. As needed, review testing plans and testing outcomes to ensure usability of product and provide feedback as necessary.

* Design, develop and/or provide technical assistance for complex queries, analysis, and report needs. Determine solution approach for complex design needs (i.e., interactive application vs. data repository).

* Train staff on recommend tools and programming techniques for technical solutions development. Adhere to development standards, service level agreements, and processes (status reporting, problem escalation, decision memos, peer reviews, technical specifications, data decomposition diagrams, data flow diagrams, change requests, user documentation, etc.) as well as lead the development of these standards, SLAs, and processes.

* Present data to senior level management in an appropriate and meaningful format.

* Act as the technical lead and consultant for development initiatives, including communication and coordination with the impacted business areas. Works with appropriate business management in evaluating the business case and cost justification. Manage multiple complex initiatives concurrently.

* Represents department and acts as a Business Consultant on large and complex projects to facilitate project intake process, document and track project plan for work deliverable, effectively interview business partners with a focus on fact finding and discovery to ascertain requirements, document as is and to be processes and develop metrics and success criteria.

* Provide feedback and direction on materials, support documentation, and training as developed.

* Lead data assessment and root cause analysis activities for complex data issues.

* Fill in for management at departmental and divisional meetings when requested.

* Provide direction, assistance, consultative support, and training to junior level staff members or business partners across business areas. Provide mentoring to junior level staff members.

* Lead cross-departmental workgroups to address business problems and determine a technical solution; demonstrate facilitation skills that include workgroup leadership and problem resolution.

* Consult and guide in identifying areas for the automation of manual processes or for the improvement of existing systems; implement identified solutions.

* Assist management with employee development initiatives, including coaching, performance feedback and training.


* Bachelor s degree in business, computer science, or engineering and 7 years of experience with multiple development languages/tools like UFT, Selenium, RPA, Java, VBScript, Access VBA etc.

* Proven consultative skills to include the ability to extract information in a concise and accurate manner.

* Excellent research, analytical, and problem-solving skills.

* If no degree, 9 years as a technician utilizing multiple development tools/languages will be considered.


* Prior project management and/or leadership experience

* Experience in Pega Robotics (Open Span) Automation, UiPath or any other RPA tools

* Commitment to excellent customer service and customer focus

* Accuracy and attention to detail

* Excellent verbal and written communication skills; ability to interview business partners with a focus on fact finding and discovery; can elicit business requirements if appropriate

* Ability to multi-task and properly set priorities based on business need and sense of urgency

* Proven ability to work independently, as well as to work effectively as part of a team

* Able to handle multiple assignments with one or more being complex; designs more complex applications

* Provides project status updates per agreed upon schedule; provides status for work groups; compile status updates for team for executive overviews.

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities.

Keywords: Blue Cross and Blue Shield of North Carolina, Durham , Lead Business Solutions Developer, IT / Software / Systems , Durham, North Carolina

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