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Senior Business Solutions Developer - Automation

Company: Blue Cross and Blue Shield of North Carolina
Location: Durham
Posted on: April 17, 2019

Job Description:


Blue Cross NC is seeking a highly motivated Sr. Business Solutions Developer to join our Digital Process Automation team.

In this role you will be creating technical solutions to address large and moderately complex business capability needs by utilizing multiple technical applications; including but not limited to: Unified Functional Testing (UFT), Selenium, Pega Robotics (Open Span), VB Script, Access VBA, SQL etc. You will act as the technical lead and consultant for development initiatives, including communication and coordination with the impacted business areas, Security and IT. Work with appropriate business management team in evaluating the business case and cost justification.

* Develop and maintain UFT/Selenium/RPA/Java/VB Script or any other automation tool or programming language test automation functions and scripts using BCBS NC and custom automation framework.

* Review and analyze business requirements to create a technical solution residing both inside and outside of the Information Services production environment. Research and recommend tools and programming techniques for technical solutions development.

* Identify and implement automation tools to eliminate manual processes and improve existing systems. Utilize technical solutions for the creation of business enabling tools, error handling management and productivity improvements while adhering to technical specifications, industry developmental standards and service level agreements (SLA s).

* Develop implementation plans with Business area and ensure that post-implementation support processes and documentation exist for end user. Create training materials and support documentation for end users (such as training or user s guides, and process flows); conduct training sessions.

* Adhere to departmental development standards, service level agreements, and processes (status reporting, problem escalation, decision memos, peer reviews, technical specifications, data decomposition diagrams, data flow diagrams, change requests, user documentation, etc.) as well as participate in the development of these standards, SLAs, and processes.

* Represents department and acts as a Business Consultant on large and complex projects to facilitate project intake process, document and track project plan for work deliverables, effectively interview business partners with a focus on fact finding and discovery to ascertain requirements, document as is and to be processes and develop metrics and success criteria.

* Lead cross-departmental workgroups to address business problems and determine appropriate technical solutions; facilitation skills to include workgroup leadership and problem resolution with a focused responsibility for managing group and team dynamics to ensure progress and professionalism throughout the duration

* Model consultative support approach to team members and business partners across all areas. Provide proactive engagement, excellent communication, assessment of potential risks and identification of improvement opportunities.


* Bachelor s degree and 5 years of experience with multiple development languages/tools like UFT, Selenium, RPA, Java, VBScript, Access VBA etc.

* If no degree, 7 years as a technician utilizing above said development tools/languages will be considered.


* Prior project management experience

* Experience in Pega Robotics (Open Span) Automation or any other RPA tools

* Commitment to excellent customer service and customer focus; Accuracy and attention to detail

* Excellent verbal and written communication skills; Ability to multi-task and properly set priorities based on business need and sense of urgency

* Able to handle multiple assignments with one or more being complex

* Provides project status updates per agreed upon schedule; provides status for work groups

* Process and logic oriented

* Proven ability to work independently, as well as to work effectively as part of a team

* Excellent time management skills and project management/planning

* Very good research, analytical, and problem-solving skills

* Ability to lead a diverse workgroup to address a business problem and determine a technical solution

* Demonstrated facilitation skills that include workgroup leadership, problem resolution across multiple groups, etc..

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities.

Keywords: Blue Cross and Blue Shield of North Carolina, Durham , Senior Business Solutions Developer - Automation, IT / Software / Systems , Durham, North Carolina

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