Manager, SAP Operations and Technology
Company: Disability Solutions
Location: Raleigh
Posted on: May 4, 2024
Job Description:
At Merz our people and strategy help us deliver the industry's
most successful top-down, bottom-up investment processes. We're
currently seeking an experienced Manager to lead our SAP operations
team and take ownership of our technology roadmap.In this role, you
will be responsible for our global SAP landscape, defining the
overall SAP operations with our external and internal support team,
define and manage integrations with different platforms like SAP
Netweaver PI, BTP, CPI, Mulesoft. With your team, you define the
SAP Basis setup, the SAP application landscape and architecture.
Investigation of new technologies like automation, chat bots, and
further improvement of our support processes.Essential Duties and
Responsibilities
- Management of the SAP Operations team, including integrations
and development team.
- You coordinate the implementation of requirements and support
the consulting of the business units in technology questions
- Identify optimization opportunities in our SAP landscape and
define the roadmap for our SAP Landscape based on cloud
technologies
- Provide to our project delivery teams the technical expertise
and do the implementation and development of new integrations
- You will continuously develop the integration architecture and
strategy with your team, taking into account future technology
trends (use of the SAP Cloud Connector, API management, EDI,
etc.)
- You supervise the ongoing operation support for 1st, 2nd and
3rd level support for incidents and changes in SAP and ensure a
stable and performant operation
- Organize the service management and ensure reporting to our
business partners
- Monitoring and Optimization of our landscape
- Collaboration and management of our external partners to ensure
24/7 operations
- Further development and optimization our overall IT landscape
including optimization our support processes based on ITILEducation
- Degree in Computer Science / Information systems or related
discipline.Experience and Qualifications
- 8 plus years' experience in a position of equal scope and
responsibility
- You have several years of practical experience in SAP
Technology and SAP Landscape management
- SAP basis and development experience is an advantage and helps
to instruct the team
- Team lead experience in the IT Operations or in an AMS
organization
- You have good knowledge in the connection of Netweaver PO/CPI
to SAP ABAP systems
- You have an understanding of Interface technologies and also
utilization of cloud applications
- Basic experience from SAP S/4 in the cloud is required.
- Very good knowledge in English and ideally in German
- Expertise in pharmaceutical or medical device industries
preferred, knowledge of validationSkills
- Strong interpersonal, teamwork, organizational and workload
planning skills
- Excellent written and oral communication skills. Ability to
develop and visually present ideas and concepts to both IT and
business stakeholders
- Customer focus and service management attitude with a
problem-solving attitude
- Team-oriented collaboration and good communication and
presentation skills
- Effective at interacting with IT staff, Business Staff and
Senior Management
Keywords: Disability Solutions, Durham , Manager, SAP Operations and Technology, IT / Software / Systems , Raleigh, North Carolina
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