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Company: Duke Health
Location: Durham
Posted on: February 12, 2024

Job Description:

Primary Role

As an AI Product Solutions Designer you will play a crucial role in crafting AI-powered products and services that meet the needs of our customers. In this role, you will be responsible for conceptualizing, designing, and developing cutting-edge AI-driven solutions for the healthcare sector. You will collaborate with multidisciplinary teams to create products that enhance patient care, optimize operational processes, and improve the overall healthcare experience. You will collaborate with cross-functional teams to design, develop, and deliver AI-driven solutions that provide value and differentiation in the market. Your creative thinking and AI expertise will be instrumental in creating exceptional user experiences and innovative product designs.

Essential Tasks/Responsibilities

Product Vision: Work with stakeholders to define the vision and objectives of AI-powered products, aligning with business goals and customer needs.
AI Integration: Collaborate with data scientists and engineers to integrate AI and machine learning capabilities into products, ensuring seamless functionality and user-friendliness.
User-Centered Design: Create user-centered designs that leverage AI to enhance user experiences, making complex tasks simpler and more efficient.
Prototyping and Mockups: Develop prototypes, wireframes, and mockups to visualize AI features and interactions, facilitating communication with development teams.
Usability Testing: Conduct usability testing and gather user feedback to iterate on AI product designs, optimizing for usability and user satisfaction.
AI Ethical Considerations: Address ethical considerations related to AI, including privacy, bias, and fairness, in product design and decision-making.
Product Planning and Strategy: Develop and maintain a product roadmap for the AI models, aligning them with the overall business and product strategies.
Documentation: Create comprehensive design documentation that guides developers in implementing AI features..

Bachelor's degree in a related field, or four years of equivalent technical experience required

Required Experience

Proven experience in designing AI-driven products and services, with a strong portfolio showcasing your work.
Solid understanding of AI and machine learning concepts, enabling effective collaboration with technical teams.
Strong communication skills, with the ability to convey design concepts to cross-functional teams.
Experience in usability testing and user research, and the ability to incorporate feedback into design iterations.
Ethical and responsible AI design mindset, addressing issues like fairness, privacy, and bias.
Creative problem-solving skills and a passion for staying up-to-date with AI and design trends.
Strong programming skills in languages such as Python, and experience generative AI tooling excostyem including Kubernetes, DevOps, MLOps and AIOps tools.
Knowledge of best practices data preprocessing, model selection, model fine-tuning, customization and guardrails, and deployment of generative AI models, especially within healthcare domain.
Strong analytical and critical thinking skills

Preferred Experience

Excellent problem solving and communication skills, with the ability to convey technical concepts to healthcare and research stakeholders.
Experience working with healthcare professionals and researchers to understand their healthcare and research objectives

Level I: Junior AI Product Solutions Designer

Experience Requirement: 0-3 years in AI/ML solutions or product management.

Key Responsibilities:

Assist in data collection and preprocessing under supervision.
Work on smaller modules of larger projects.
Initial drafting of technical and product specifications.
Assist in creating and maintaining product roadmaps.
Basic data analysis and reporting.

Fundamental understanding of AI/ML algorithms.
Basic project management skills.
Basic stakeholder communication.
Working knowledge of data analysis tools.

Level II: Mid-Level AI Product Solutions Designer

Experience Requirement: 3-7 years in AI/ML solutions or product management, with a track record of successful projects.

Key Responsibilities:

Lead medium-sized projects or modules of larger projects.
Manage the product backlog and prioritize features.
Conduct market and competitive analyses.
Work closely with stakeholders to align product and business goals.
Monitor and evaluate KPIs.

Strong technical expertise in AI/ML.
Proficiency in product management software and methodologies.
Excellent problem-solving skills.
Strong communication skills with technical and non-technical stakeholders.

Level III: Senior AI Product Solutions Designer

Experience Requirement: 7+ years in AI/ML solutions or product management, with leadership experience.

Key Responsibilities:

Oversee multiple large-scale projects simultaneously.
Set and execute the vision for AI solutions across the organization.
Manage stakeholder relationships at the executive level.
Provide strategic direction for AI product initiatives.
Responsible for overall product and technical governance, compliance, and ethics.

Expert-level technical knowledge in AI/ML.
Mastery of product management practices.
Exceptional leadership skills.
Strategic thinking and strong business acumen.
Excellent communication skills, with experience in executive-level interactions.

The information above describes the general nature and level of work assigned to this position. It is not intended to be an exhaustive list of all duties and responsibilities required of position incumbents.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke Health, Durham , DHTS DEVELOPER NC, IT / Software / Systems , Durham, North Carolina

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