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Sr. Manager, IT Operations & Engineering

Company: Robert Half
Location: Durham
Posted on: March 20, 2023

Job Description:

Ref ID: 03220-0012624899Classification: DirectorCompensation: $180000.00 to $215000.00 yearlyIn this role, you will be responsible for:

  • Build and lead a team of engineers / consultants who provide high-quality, cost-effective technical solutions and services to external clients
  • Develop new business opportunities - build relationships with existing and potential clients.--Create proposals and SOWs. Speak at industry events, write articles.--
  • Evaluate needs, develop technical solutions and advise clients on how to leverage best-in-class technology to meet their business objectives.--Examples of such projects may include post-acquisition integration, new laboratory / facility build-out, and geographic expansion.--(understand big picture and architect a solution)
  • Collaborate with cross-functional internal delivery teams and client staff to execute projects within scope, schedule, budget, and quality standards.
  • Serve as a key member of the operational leadership team supporting internal improvement initiatives and achieving growth and performance objectives.
  • Continuously improve IT operations offerings by introducing and improving ITSM best practices and use of technology standards, including writing policies and procedures; monitoring service performance; enhancing the service design / model; and collaborating with the Chief Enterprise Architect to establish technology playbooks.
  • In addition to external facing (billable hours) client projects, the incumbent will also be responsible for 2 direct reports, each with 4 subordinates (overall organization of 10).----Organization will be responsible for both internal tech support work as well as client facing projects, with the latter being the focus.Selling points:
    • Limited travel - Large client base in RTP, Travel will be less than 15%.
    • Mainly work remotely.
    • Very collaborative environment. Titles don't seem to matter. Everyone rolls up their sleeves and pitches in to get the job done.
    • Managing Director has been here 8 years. Good leader.
    • Work for a company that is small enough that you feel the wins.
    • Good role for someone who really wants to make a difference.
    • Good culture, team building, community involvement

Keywords: Robert Half, Durham , Sr. Manager, IT Operations & Engineering, IT / Software / Systems , Durham, North Carolina

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