Technical Writer

Company: Experis
Location: Durham
Posted on: January 25, 2023

Job Description:

Experis, part of ManpowerGroup, is looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our internal team and customers.

You will join a team of talented writers who work collaboratively with engineers, subject matter experts, and customer service delivery managers to create, maintain, and manage official documentation and process collateral for both internal and external consumption.

This is a long-term, remote opportunity, with preference to candidates in the Raleigh/Durham, NC area.

Responsibilities:
* Work on part of a team of writers to support internal and external customer documentation on the Cloud and Managed Services team
* Collaborate with numerous members of internal teams to obtain an in-depth understanding of customer engagement contract requirements to develop official customer user guides
* Work with subject matter experts to understand and document internal processes and procedures and to create, publish, and maintain process flows depicting official global and offer processes
* Peer review team documentation to ensure highest or quality
* Use appropriate tools for document control, ISO compliance, and social/community team page development and management
* Developing robust, technical architectural and network diagrams

Expectations:
* Proven working experience in technical writing of software and/or hardware documentation - is a must
* Ability to deliver high quality documentation paying attention to detail
* Ability to quickly grasp complex technical concepts and translate them easily with use of text and pictures
* Ability to work on a fast-paced team with shifting priorities
* ITIL v3 Foundations knowledge (certification a plus)
* Experience using a document control system
* Excellent written and verbal skills in English
* Strong working knowledge of Microsoft Office
* Experience with Microsoft Visio
* Experience with MadCap Flare a plus
* University degree in English, Professional Writing, or Technical Communication preferred

Keywords: Experis, Durham , Technical Writer, IT / Software / Systems , Durham, North Carolina