Technical Writer
Company: Experis
Location: Durham
Posted on: January 25, 2023
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Job Description:
Experis, part of ManpowerGroup, is looking for a Technical
Writer to produce high-quality documentation that contributes to
the overall success of our internal team and customers.
You will join a team of talented writers who work collaboratively
with engineers, subject matter experts, and customer service
delivery managers to create, maintain, and manage official
documentation and process collateral for both internal and external
consumption.
This is a long-term, remote opportunity, with preference to
candidates in the Raleigh/Durham, NC area.
Responsibilities:
* Work on part of a team of writers to support internal and
external customer documentation on the Cloud and Managed Services
team
* Collaborate with numerous members of internal teams to obtain an
in-depth understanding of customer engagement contract requirements
to develop official customer user guides
* Work with subject matter experts to understand and document
internal processes and procedures and to create, publish, and
maintain process flows depicting official global and offer
processes
* Peer review team documentation to ensure highest or quality
* Use appropriate tools for document control, ISO compliance, and
social/community team page development and management
* Developing robust, technical architectural and network
diagrams
Expectations:
* Proven working experience in technical writing of software and/or
hardware documentation - is a must
* Ability to deliver high quality documentation paying attention to
detail
* Ability to quickly grasp complex technical concepts and translate
them easily with use of text and pictures
* Ability to work on a fast-paced team with shifting priorities
* ITIL v3 Foundations knowledge (certification a plus)
* Experience using a document control system
* Excellent written and verbal skills in English
* Strong working knowledge of Microsoft Office
* Experience with Microsoft Visio
* Experience with MadCap Flare a plus
* University degree in English, Professional Writing, or Technical
Communication preferred
Keywords: Experis, Durham , Technical Writer, IT / Software / Systems , Durham, North Carolina
Click
here to apply!
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