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Technical Operations Specialist - Henderson, NC

Company: Etix, Inc.
Location: Henderson
Posted on: August 6, 2022

Job Description:

The Technical Operations Team is responsible for providing our clients with the tools and technology they need to be successful. The Tech Ops Specialist will work closely with the Manager of Technical Operations to carry out day-to-day processes around QA, fulfillment, shipping/receiving, and maintenance of all box office hardware and rental equipment used by clients in the field. This position reports to the Manager of Technical Operations and Director of Equipment and Inventory.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Set up and test all box office equipment used by our 4000+ clients in field, including point of sale terminals, ticket printers and ticket scannersAssist Tech Ops Coordinator with the tracking, organization and fulfillment of incoming equipment invoices and internal requestsAdhere to strict shipping schedule, making sure all invoices are fulfilled accurately and all equipment arrives to our clients on time and on budgetBecome an "expert user" of all box office equipment, assist Tech Ops Coordinator with troubleshooting, maintenance and repairsHelp maintain our inventory database by keeping excellent records, including check-ins, check-outs, and asset tracking of over 5500 pieces of rental equipmentComplete software installations and updates for client computers as neededRequirements Strong communication and organizational skillsDemonstrated ability to think critically and problem solveWorks quickly and accurately, independently and as a teamComputer hardware experience preferredWarehouse/Shipping experience preferredMust be able to lift heavy boxes of equipment - up to 50lbsAssociate's Degree preferredAbout UsFounded in 2000, Etix is an international web-based ticketing service provider for the entertainment, travel, and sports industries, processing over 50 million tickets per year in 40 countries. As the largest independent ticketing company in North America, Etix provides flexible and secure online and box office ticketing solutions, integrated digital marketing services and robust e-commerce fulfillment to 4,000+ venues, theaters, arenas, festivals, fairs, performing arts centers, and multi-use facilities.BenefitsHealthcare: Etix offers competitive medical, dental, and vision coverage options through United Healthcare for Etix team members and their eligible family members, including domestic partners.Healthcare Financial Savings: Etix offers Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) in conjunction with our healthcare offerings. Financial Protection: Life insurance, AD&D insurance, short-term disability, long-term disability and workers' compensation are offered for eligible team members and paid by the company. Optional additional Life Insurance and AD&D may be purchased to cover an employee, spouse, and/or child(ren).Retirement Planning: Etix offers a 401k retirement savings plan with Fidelity Investments. Included in this program is financial planning and budgeting counseling. Vacations & Holidays: Everyone needs some time off from work to take care of personal business, enjoy a well-earned vacation, or just unwind from the demands of everyday life. At Etix, we offer Paid Time Off benefits in addition to paid company holidays. Parental Leave: Parental Leave is available to new Mothers and Fathers to help assist team members welcome a new child to their family. Work Attire Program: Etix offers an every day casual dress code. While on-site or with clients, business casual attire is preferred. Etix offers branded apparel for client facing team members. Other InformationNo sponsorship or H1B situations can be accommodatedRelocation is not available for this positionThis job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable law. Etix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Etix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Keywords: Etix, Inc., Durham , Technical Operations Specialist - Henderson, NC, IT / Software / Systems , Henderson, North Carolina

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