Customer Support Engineer
Location: Durham
Posted on: February 25, 2021
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Job Description:
Customer Support Engineer role Contract Job in Raleigh
NC
Our client a leader in networking hardware and software solutions
has an immediate contract opening for a Customer Support Engineer.
This role will sit within our client’s HTTS Routing Protocols
Organization.
Responsibilities:
• Provides second/third level technical support for Routing
Protocols technologies to customers, partners, account teams, and
other Technical Assistance Center engineers.
• Applies analytical skills and technical knowledge to solve
product and network problems of moderate to high complexity.
• Provides technology/product training and intellectual property
material as required
• Acts as focal point for large account network problem
resolution.
• Effectively utilizes moderate to complex lab setups to recreate
and solve problems
• Submits complete and correct bug reports in area of
expertise.
• Interacts across TAC teams and development teams at peer
level.
Required Skills:
• CCNA, CCNP or Written CCIE certification. CCIE is desired or
combo of certification and work experience.
• BS in a technical field (CS/EE preferred) or equivalent plus 4-5
years related experience.
• Routing/Switching -strong analytical and troubleshooting skills
with Routing/Switching across platforms.
• Candidate must have at least 4-5 years of networking industry
experience and knowledge, products and protocols.
• Demonstrated proficiency in the following technologies: TCP/IP,
Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, and
MPLS.
• Customer and Personal Service
• Customer Satisfaction Evaluation
To be considered, you must apply online now and submit your resume.
We are actively monitoring all applications. Apply below! And,
thanks for partnering with Modis!
Keywords: , Durham , Customer Support Engineer, IT / Software / Systems , Durham, North Carolina
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