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Implementation Developer (RTP or remote, travel required)

Company: Onna
Location: Durham
Posted on: February 23, 2021

Job Description:

We are looking for an experienced and highly driven Professional Services Implementation Developer to join our Raleigh-Durham team.This role is also open to remote team members within the US! This role does involve occasional travel, and during certain times it may be up to 75%As a member of Onna's Professional Services team you will partner with engineers and front-end users to implement Onna cloud and on-premise instances of Onna. You will work closely with Customer Success to ensure overall success and will coordinate with many internal resources including: Sales, Success, Support, and Product. What you'll do:

  • Serve as a subject matter expert on Onna's platform, partnering with engineers supporting Onna's deployment and assisting customers with training, architecture, and platform implementations
  • Scope and potentially help clients develop custom-built application connectors (using Onna's APIs) and integration patterns to these endpoints
  • Project execution including planning, risk identification, and stakeholder management from launch through successful platform deployment
  • Mentor colleagues and serve as an internal subject matter expert on Onna implementation and various deployment models (Google Cloud Platform, AWS, Azure, on-premise, etc.)
  • Occasionally support business development activities through demonstrations, training, and client presentationsWho you are:
    • Experience with: Amazon Web Services, Google Cloud Platform, REST APIs, Kubernetes, Docker
    • You have some experience with coding, such as Python or Javascript (or even PHP, Perl, or Shell)
    • Experience working in a Linux/Unix environment
    • Comfortable with configuration tools (Helm, YAML, etc)
    • Knowledge of cloud architecture as well as on-premise IT landscape and ability to discuss general network configuration, including reverse proxies.
    • Experience with SaaS or on-premise software implementation in a customer-facing environment
    • Strong familiarity with application and data integration, compliance, knowledge management, information governance, and/or eDiscovery solution landscape
    • Outstanding verbal and written client-facing communication skills, and the ability to synthesize complex solutions to simplified explanations
    • Customer focus: you've got excellent issue identification skills and are a natural problem-solver with a desire to exceed customer expectations
    • As mentioned above, you're able to travel when requested. Certain times may require up to 75% travel. Benefits we offer:
      • Comprehensive medical, vision, and dental coverage
      • 401(k) with matching contribution
      • Flexible vacation and PTO policies
      • Monthly gym membership stipend
      • Professional development stipend
      • Monthly group activities
      • Commuter perks (location-specific)
      • Dog-friendly office (location-specific)About the product & Onna's funding: Our growing list of integrations includes the likes of G-Suite, Slack, Microsoft 365, Box, Dropbox and more. Our open API allows us to integrate with any cloud-based or on-premise platform, for optimal control and visibility into your most critical knowledge. Once connected to Onna, the potential use cases are limitless: Information Governance , eDiscovery , Compliance , Knowledge Management, are just a few ways Onna can empower organizations and their employees. In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital , as well as follow-up investments from Dawn Capital, Nauta Capital , and Slack Fund. - provided by Dice

Keywords: Onna, Durham , Implementation Developer (RTP or remote, travel required), IT / Software / Systems , Durham, North Carolina

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