Lead Software Engineer
Posted on: February 22, 2021
Our employees from around the world telling their moments
connected at Genesys. Experience these moments for yourself.
http://gsys.co/f0Us30jsUqX The Genesys Cloud Analytics platform is
the foundation on which decisions are made that directly impact our
customer's experience as well as their customers' experiences. We
are a data-driven company, handling tens of millions of events per
day to answer questions for both our customers and the business.
From new features to enable other development teams, to measuring
performance across our customer-base, to offering insights directly
to our end-users, we use our terabytes of data to move customer
experience forward. In this role, you'll partner with software
engineers, product managers, and data scientists to build and
support a variety of analytical big data products. The best person
will have a strong engineering background, not shy from the
unknown, and will be able to articulate vague requirements into
something real. We are a team whose focus is to operationalize big
data products and curate high-value datasets for the wider
organization as well as to build tools and services to expand the
scope of and improve the reliability of the data platform as our
usage continues to grow on a daily basis. Summary: Develop and
deploy highly-available, fault-tolerant software that will help
drive improvements towards the features, reliability, performance,
and efficiency of the Genesys Cloud Analytics platform. Actively
review code, mentor, and provide peer feedback. Collaborate with
engineering teams to identify and resolve pain points and
proselytize best practices. Partner with various teams to transform
concepts into requirements and requirements into services and
tools. Engineer efficient, adaptable and scalable architecture for
all stages of data lifecycle (ingest, streaming, structured and
unstructured storage, search, aggregation) in support of a variety
of data applications. Build abstractions and re-usable developer
tooling to allow other engineers to quickly build streaming/batch
self-service pipelines. Build, deploy, maintain, and automate large
global deployments in AWS. Troubleshoot production issues and come
up with solutions as required. This may be the perfect job for you
if: You have a strong engineering background with ability to design
software systems from the ground up. You have expertise in Java.
Python and other object-oriented languages are a plus. You have
experience in web-scale data and large-scale distributed systems,
ideally on cloud infrastructure. You have a product mindset. You
are energized by building things that will be heavily used. You
have engineered scalable software using big data technologies
(e.g., Hadoop, Spark, Hive, Presto, Elasticsearch, etc).-- You have
experience building data pipelines (real-time or batch) on large
complex datasets. You have worked on and understand
messaging/queueing/stream processing systems. You design not just
with a mind for solving a problem, but also with maintainability,
testability, monitorability, and automation as top concerns.
Technologies we use and practices we hold dear: Right tool for the
right job over we-always-did-it-this-way. We pick the language and
frameworks best suited for specific problems. Packer and Ansible
for immutable machine images. AWS for cloud infrastructure.
Automation for everything. CI/CD, testing, scaling, healing, etc.
Hadoop, Hive, and Spark for batch. Airflow for orchestration.
Dynamo, Elasticsearch, Presto, and S3 for query and storage. About
Genesys Every year, Genesys-- delivers more than 70 billion
remarkable customer experiences for organizations in over 100
countries. Through the power of the cloud and AI, our technology
connects every customer moment across marketing, sales and service
on any channel, while also improving employee experiences. Genesys
pioneered Experience as a ServiceSM so organizations of any size
can provide true personalization at scale, interact with empathy,
and foster customer trust and loyalty. This is enabled by Genesys
CloudTM, an all-in-one solution and the---world's leading public
cloud contact center platform,---designed for rapid innovation,
scalability and flexibility. Visit www.genesys.com.-- Genesys is an
equal opportunity employer committed to diversity in the workplace.
We evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, disability, veteran status, and
other protected characteristics. #LI-BJ1
Keywords: Genesys, Durham , Lead Software Engineer, IT / Software / Systems , Durham, North Carolina
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