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Sr Software Engineer, Test

Company: Genesys
Location: Durham
Posted on: October 19, 2020

Job Description:

Senior Software Engineer in Test
At Genesys, we've built the best cloud-based Customer Experience (CX) service offerings, which handles millions of interactions a day. Our infrastructure involves hundreds of services deployed across 9 environments globally, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.
We are looking for a talented Sr Software Engineer to work in the Genesys Cloud Unified Communications (UC) team focusing on QA to help develop modern web applications using cutting-edge technology.

Still interested? Let's keep going.

Does this sound like you?


  • You have experience building greenfield test frameworks for web applications in JavaScript.
  • You are a strong problem solver with desire to make significant contributions.
  • You are curious and keep abreast of new tools and technology.
  • You have interest in open source technologies and contribute when possible.
  • You have good written and verbal communications skills.
  • You are a resourceful and detail-oriented.
  • You can prioritize tasks and work independently when provided with relevant information.
  • You enjoy and contribute to a culture of diversity, inclusion, empathy, and fun.

    Would you enjoy working together to accomplish these goals?


    • Help develop new features for our real-time communication platform with quality built in.
    • Work with modern front-end web technologies such as Ember, Angular, Typescript and testing frameworks such as Cypress
    • Coordinate bug hunts to gather user feedback for new features
    • Being the SME in the architecture, design, and customer use cases for the service.
    • Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage
    • Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests.
    • Contribute to our team-maintained continuous deployment pipeline
    • Mentor other engineers on the "art of testing" to build a stronger team and solve complex problems
    • Foster an inclusive working environment where every team member is positioned for success
    • Learn from the team by participating in code reviews, direct collaboration, and open discussion of ongoing work
    • Teach the team by participating in code reviews, direct collaboration, and open discussion of ongoing work
    • Work with the product organization and your team to plan and estimate projects

      Genesys knows the employees are its most valuable assets! Here are some of the perks that prove it.


      • An open time-off policy and a management team that supports its use
      • The ability to work from home or remotely as needed
      • Working with a team committed to work-life balance
      • Annual budget for technical conferences and career development


        About Genesys

        Every year, Genesys-- delivers more than 70 billion

        remarkable customer experiences for organizations in over 100

        countries. Through the power of the cloud and AI, our

        technology connects every customer moment across marketing, sales and service

        on any channel, while also improving employee

        experiences. Genesys pioneered Experience as a ServiceSM so

        organizations of any size can provide true personalization at

        scale, interact with empathy, and foster customer

        trust and loyalty. This

        is enabled by Genesys CloudTM, an all-in-one

        solution and the---world's leading public cloud contact center platform,---designed

        for rapid innovation, scalability and flexibility. Visit www.genesys.com.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AR2




Keywords: Genesys, Durham , Sr Software Engineer, Test, IT / Software / Systems , Durham, North Carolina

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