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WBS Technology

Company: Nutanix
Location: Durham
Posted on: October 15, 2020

Job Description:

SunIRef:it The Systems Reliability Engineering (SRE) team acts as our customer's champion and provides top level customer support. The team supports our customers and systems in the field to provide an enriched and successful product experience. This is a full-time summer internship starting in May 2021. Responsibilities: Work technical cases independently and as a team. This will include remotely troubleshooting customer's technical issues, searching documentation, testing features, and collaborating with our technology partners. Assist SREs with recreates and lab set-up. Validate and review knowledge base articles, under direction of a mentor. Create and update engineering tickets based on feedback from customers and partner implementations Create and review internal documentation. This can include new hire documents, training documents and problem determination documents. Requirements: Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Understanding of networking, virtualization, or Linux required. Understanding of all three preferred. The passion & ability to learn new things, while never being satisfied with the status quo. Willingness to work in a fast-growing company with huge potential. Qualifications and Experience: Must be currently enrolled in a Bachelor's or Master's degree program in Networking, Systems Administration, Computer Information Technology, Computer Science, or a related discipline.

Keywords: Nutanix, Durham , WBS Technology, IT / Software / Systems , Durham, North Carolina

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