Manager, Field Service Center of Capabilities and Agility

Company: Biom--rieux
Location: Durham
Posted on: May 23, 2020

Job Description:

------------bioM--rieux Inc.

Manager, CoCA

bioMerieux has a position open for a Manager, Field Service Center of Capabilities & Agility, to be based in our Durham, NC location.

The Manager, Field Service Center of Capabilities & Agility, willprovide strong leadership to the Center of Capabilities & Agility team by providing best practices, research, support and training to improve the effectiveness and efficiencies of Field Service. This position will also drive process improvement by driving efficiency improvements related to support activities with a focus on reducing capacity needs, parts usage, and enhancing profitability.

Responsibilities:

Management:

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• Provide strong leadership of a mature team driving departmental process improvement reducing points of business friction, mitigating emerging challenges resulting in reduced capacity needs and strong customer satisfaction scores.
  
• Manage and drive initiatives from a mature Project Management approach ensuring objectives are accomplished in an efficient manner.
  
• Manage new product introductions from a Field Service perspective to ensure readiness.
  
• Manage profitability efforts associated with Field Service, specifically target products.
  
• Represent bioM--rieux at showcase or high profile accounts to address technical concerns to build a favorable brand reputation.
  
• Manage programs that support Quality standards of the Field Service Team to ensure compliance and successful audits.
  
• Develop and protect Human Capital in the Customer Support Operations.
  
  Planning:
  
  
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  • Create SMART objectives and ensure project scope does not occur.
    
  • Establish short and long-terms goals for CoCA Team.
    
    Technology:
    
    
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    • Identify, vet and implement tools and technology that enables the Field Systems Engineer's capabilities to perform their roles with greater effectiveness and efficiency, as well as enhancing bioMerieux's image
      
    • Ensure the Field Service Team is trained and proficient on CRM and Mobility products.
      
    • Drive supporting efforts of the Knowledge Base including harnessing institutional knowledge to maximize effectiveness.
      
    • Data mine to identifying trends, use data and business intelligence to create viable actions to prevent emerging situations (predictive and prescriptive analytics)
      
      Training:
      
      
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      • Deliver product and coordinate on-the-job training to new employees.
        
      • Incorporate new methods and processes to improve existing operations.
        
        Qualifications:
        
        
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        • BS degree in business or engineering, or related field is preferred with at least 5-10 years of field service experience.
          
        • 7 - 10 years knowledge and experience of bioMerieux Service, Sales, Application and Training operations.
          
        • Travel - 50%
          
        • Valid driver's license required
          
          
          
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          • Deep knowledge and experience of Field Service in the Medical Diagnostics market place
            
          • Fundamental knowledge of the principles and practices of laboratory medicine.
            
          • Broad knowledge of the principles and practices of finance and cost based accounting.
            
          • Broad knowledge and practical experience in project management, personnel development and leadership.
            
          • Strong leadership, negotiation and communication skills.
            
          • Problem analysis and problem resolution at both a strategic and functional level.
            
          • Organize and manage multiple priorities.
            
          • Excellent interpersonal and communication skills.
            
          • Develop high performance teams.
            
          • Strong customer orientation.
            
          • Advanced computer skills required, including Microsoft Word, Excel, PowerPoint and Outlook.
            
            Joining bioM--rieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 11,200 bioM--rieux team members who already identify with these values!
            
            bioM--rieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA
            
            Nearest Major Market: Durham
            
            Nearest Secondary Market: Raleigh

Keywords: Biom--rieux, Durham , Manager, Field Service Center of Capabilities and Agility, IT / Software / Systems , Durham, North Carolina