DurhamRecruiter Since 2001
the smart solution for Durham jobs

Manager, Field Service Center of Capabilities and Agility

Company: Biom--rieux
Location: Durham
Posted on: May 23, 2020

Job Description:

------------bioM--rieux Inc.

Manager, CoCA

bioMerieux has a position open for a Manager, Field Service Center of Capabilities & Agility, to be based in our Durham, NC location.

The Manager, Field Service Center of Capabilities & Agility, willprovide strong leadership to the Center of Capabilities & Agility team by providing best practices, research, support and training to improve the effectiveness and efficiencies of Field Service. This position will also drive process improvement by driving efficiency improvements related to support activities with a focus on reducing capacity needs, parts usage, and enhancing profitability.

Responsibilities:

Management:



  • Provide strong leadership of a mature team driving departmental process improvement reducing points of business friction, mitigating emerging challenges resulting in reduced capacity needs and strong customer satisfaction scores.
  • Manage and drive initiatives from a mature Project Management approach ensuring objectives are accomplished in an efficient manner.
  • Manage new product introductions from a Field Service perspective to ensure readiness.
  • Manage profitability efforts associated with Field Service, specifically target products.
  • Represent bioM--rieux at showcase or high profile accounts to address technical concerns to build a favorable brand reputation.
  • Manage programs that support Quality standards of the Field Service Team to ensure compliance and successful audits.
  • Develop and protect Human Capital in the Customer Support Operations.

    Planning:



    • Create SMART objectives and ensure project scope does not occur.
    • Establish short and long-terms goals for CoCA Team.

      Technology:



      • Identify, vet and implement tools and technology that enables the Field Systems Engineer's capabilities to perform their roles with greater effectiveness and efficiency, as well as enhancing bioMerieux's image
      • Ensure the Field Service Team is trained and proficient on CRM and Mobility products.
      • Drive supporting efforts of the Knowledge Base including harnessing institutional knowledge to maximize effectiveness.
      • Data mine to identifying trends, use data and business intelligence to create viable actions to prevent emerging situations (predictive and prescriptive analytics)

        Training:



        • Deliver product and coordinate on-the-job training to new employees.
        • Incorporate new methods and processes to improve existing operations.

          Qualifications:



          • BS degree in business or engineering, or related field is preferred with at least 5-10 years of field service experience.
          • 7 - 10 years knowledge and experience of bioMerieux Service, Sales, Application and Training operations.
          • Travel - 50%
          • Valid driver's license required




            • Deep knowledge and experience of Field Service in the Medical Diagnostics market place
            • Fundamental knowledge of the principles and practices of laboratory medicine.
            • Broad knowledge of the principles and practices of finance and cost based accounting.
            • Broad knowledge and practical experience in project management, personnel development and leadership.
            • Strong leadership, negotiation and communication skills.
            • Problem analysis and problem resolution at both a strategic and functional level.
            • Organize and manage multiple priorities.
            • Excellent interpersonal and communication skills.
            • Develop high performance teams.
            • Strong customer orientation.
            • Advanced computer skills required, including Microsoft Word, Excel, PowerPoint and Outlook.

              Joining bioM--rieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 11,200 bioM--rieux team members who already identify with these values!

              bioM--rieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA

              Nearest Major Market: Durham

              Nearest Secondary Market: Raleigh

Keywords: Biom--rieux, Durham , Manager, Field Service Center of Capabilities and Agility, IT / Software / Systems , Durham, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


STRATEGY ANALYTICS DEVELOPER
Description: Working Job Title:------------------------------------------------------ Strategy Analytics Developer ANALYST, IT, SR --Reports To:-------------------------------------------------------------------------------- (more...)
Company: Duke Health
Location: Durham
Posted on: 05/30/2020

L3Harris Technologies: Avionics systems engineer 2
Description: Job Description Avionics Systems Engineering position as part of a team that supports the design, development, test, and integration of complex, specialized hardware/software systems installed on airborne (more...)
Company: L3Harris Technologies
Location: Greenville
Posted on: 05/31/2020

Java Backend Lead with Angular experience -Raleigh, NC
Description: Hi, Hope you are doing great Please find below position, If you're interested please send resume and below details to satishsrinav.net mailtosatishsrinav.net . Position Java Backend Lead with Angular (more...)
Company: Srinav Inc.
Location: Raleigh
Posted on: 05/30/2020


Front End Developer
Description: Job Title Front End Developer Work Location Raleigh NC Duration 12 Months contract NCSBE- Web Technical Specialist and Developer -Expert 629449 Interview mode In Person only Description NCSBE is looking (more...)
Company: Promantus, Inc
Location: Raleigh
Posted on: 05/30/2020

Senior Software Engineer, PHY/MAC - 5G
Description: Our technology has no boundaries NVIDIA is building the world's most groundbreaking and state of the art compute platforms for the world to use. It's because of our work that scientists, researchers (more...)
Company: NVIDIA
Location: Durham
Posted on: 05/31/2020

Technical Specialist
Description: Technical Specialist-7455-7143--SOVAH Health - DanvilleDescription--Provides
Company: Danville Regional Medical Center
Location: Danville
Posted on: 05/30/2020

ANALYST, IT, SR (Crucible Sr. Software Engineer)
Description: School of Medicine: -- Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked tenth among its peers, the School takes pride in being an inclusive (more...)
Company: Duke Health
Location: Durham
Posted on: 05/31/2020

L3Harris Technologies: Rf systems engineers
Description: Job Description The RF Systems Engineer performs system and subsystem integration, technical risk assessments, technical planning, verification and validation, and supportability and effectiveness analyses (more...)
Company: L3Harris Technologies
Location: Greenville
Posted on: 05/31/2020

HCS SYSTEMS ENGINEER SENIOR - UNIX- IT COMPUTER OPER TECH SUPPORT
Description: Thisposition may involve support of various hospitals and health care systemswithin
Company: UNC Health Care
Location: Durham
Posted on: 05/30/2020

L3Harris Technologies: Avionics systems engineer lead
Description: Job Description Avionics Systems Engineering position as part of a team that supports the design, development, test, and integration of complex, specialized hardware/software systems installed on airborne (more...)
Company: L3Harris Technologies
Location: Greenville
Posted on: 05/30/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Durham RSS job feeds