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DHTS APPLICATION Information Technology ANALYST

Company: Duke Health
Location: Durham
Posted on: March 27, 2020

Job Description:

DHTS:-- Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award - highest honor by the Healthcare Information and Management Systems Society (HIMSS) - for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.General Description of the Job ClassThe Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke IT applications.Role: This role is the Team Leader (Application Analyst III) for Duke's Unified Communications platform called Symphony. --Job DescriptionThe Application Analyst Team Leader position focuses on the lifecycle management of Duke Applications for the Symphony solution. Emphasis is on application support for the clinical teams, troubleshooting and resolving issues affecting clinical operational areas, the stability of the applications in the clinical environment and managing the team to deliver an excellent experience for clinical use of the Symphony solution.-- The Team Leader works with across DHTS and other operational areas, vendors and clinical teams to facilitate the design, development, implementation, and support of applications.----Required Skills/ExperienceExperience with server (Linux, Windows) administrationApplication Development LifecycleBasic understanding of networking topologies, firewall rules, certificate managementDatabase structures/report writingTroubleshooting/root cause analysisProven ability to analyze customer requirements and translate into effective solutionsCritical thinkingCustomer Service focusTeam playerSupervisory experienceProject managementHL7 experience--Preferred Skills/ExperienceDevelopment experience in at least one language/environmentSCRUM experience DevOps working knowledge/experienceCoordinate design, implementation, and management of HL7 Interfaces and FHIR APIs. --ResponsibilitiesFacilitate issue resolution with internal teams: Service Desk, Networking, Device Support, Citrix, OS, Server, VM/Docker Containers, Database, App development, Operations, DevOps.Assist in the evaluation and revision of existing information systems, data, and system flow in preparation to optimize, upgrade or replace in support of the Symphony platform. Identify areas for procedural and product improvements.-- Assess detailed specifications describing products/functionality to be improved, upgraded or implemented. Partner with clinical teams to understand clinical workflows to ensure they are supported efficiently with existing or new applications/devices.Provide analysis and advanced support including hardware maintenance, troubleshooting, component replacement/repair, system monitoring and installation/maintenance of software. Plan and coordinate system and application upgrades. Coordinate application testing. Author and update system documentation.Ensure application/data backup and disaster recovery processes are in place and tested.Utilize local, vendor and Cloud-based solutions to host apps & facilitate data transfer.Ensure systems conform to Duke Information Security Office policies and procedures. Ensure security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.Coordinate continuous vulnerability management/patching for each app's--servers. Manage logs: application, OS, and system. Follow established Change Management processes. Provide feedback on departmental processes and procedures/suggest improvements.Collaborate with Administrative, Clinical and Research customers to understand and meet needs. Analyze customer requirements; research, design, acquire and implement innovative systems.Coordinate and operationalize complex projects with direction.Make oral and written presentations to project teams, management, and customers.Develop relationships with vendors to ensure customer needs are met in a timely manner.Function as a subject matter expert, with proficiency in a defined area(s) of the profession as well as, have a broad knowledge of all aspects of the profession.May conduct continuing education and lead discovery sessions as well as new employee training.-- Responsible for support management in day-to-day personnel oversight and workflow, management activities, as well as staff performance reviews. Identify internal resources to build project teams as required.Provide application system support for team apps - rotating 24x7 support.Drive the evaluation of employee performance and development--Required Qualifications at this LevelBachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.--LICENSE/CERTIFICATION:--LEVEL 3:In addition to the requirements described for Level 3 requires:Certification in an area of application support of a technical or support nature strongly preferred.--Experience Level 3 - Four years of related experience is required.--Skills: LEVEL 3:In addition to the KSAs described for--Level 3 will demonstrate: Ability to lead discovery sessionsAdvanced technical consultation and supportAbility to design complex information systemsFinancial proceduresImplementation of complex information systemsContract negotiation theory (may be required)-- Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. -- Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. -- Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke Health, Durham , DHTS APPLICATION Information Technology ANALYST, IT / Software / Systems , Durham, North Carolina

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