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Patient Flow Information Technology SR Analyst

Company: Duke University
Location: Durham
Posted on: January 17, 2020

Job Description:

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017. U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19. Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology. In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers. General Description of the Job Class The Patient Flow Information Technology SR Analyst supports operational processes that span multiple departments, multiple workflows, and systems or supports analytic efforts through IT automation, data quality assurance, and analysis. The position also supports business process improvement efforts including projects to enhance automation, quality, and efficiency through report writing, analysis, business case development, and data validation. Duties and Responsibilities of this Level Patient Flow Process Support, Workflows, and Systems Develop and maintain written documentation for processes that exist between departments, systems, external vendors and payers. Act as a high-level business process consultant between operations, performance improvement and IT for needs that cross boundaries. Implement processes and practices that can adapt quickly to changing organization, business, and service line demands. The position does not replace normal relationships between various departments but rather acts as a compliment to existing relationships to enhance and expedite performance improvement activities. Reviews business process, system or other changes that might impact existing workflows and recommends methods to optimize to desired state and improve efficiency. Review system or process architecture in scope of assigned projects. Perform business impact reviews of test plans that span across departments, workflows or systems or to assess impact, efficiency and effectiveness. Create, optimize and support implementation of processes which link closely to system work flows. Determine how these work flows will impact existing staffing, how to continuously refresh and monitor these flows and recommend optimal change management processes. Communicate information clearly and create an environment where people can engage in open dialogue and reach effective solutions together to optimize workflow or process. Direct cross-functional teams to resolve complex issues related to automated workflows or other complex processes or lead discussions with the business and operational leaders to analyze reporting needs, configure and model data and develop reports using specialized knowledge of reporting applications and software applications. Data Reporting and Analysis Responsible for collaborating and designing the financial and operational reports generated on regular and an ad hoc basis; provides consultation and assistance to ensure end users and operational reporting needs are met through report development and design. Primary liaison to various internal and external user groups within Duke in terms of patient flow reporting and analysis. Assist Patient Flow leadership, management and staff in analyzing, interpreting, and presenting data and information to various parties both internal and external to DUHS Develop and build reporting solutions that monitor and benchmark flow, utilization and other quality and performance indicators; Act as primary support to senior leadership in accessing relevant data necessary to develop strategic and operational business plans, and process improvements. Perform troubleshooting, problem solving activities related to business intelligence reporting as necessary. Analyze data and reports to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions. Work closely with the Information Technology teams to resolve issues, and perform analysis in a timely manner. Minimum Qualifications Education Bachelor's degree required. Master's degree a plus. Experience: Extensive knowledge of work flow and/or system design is required. Minimum of 5 years of experience with system design, process work flow design/improvement or business/systems consulting. Patient flow experience preferred. Extensive knowledge of analytical tools, business intelligence tools and statistical packages. Degrees, Licensure, and/or Certification: Lean or Six Sigma certification a plus but not required. Knowledge, Skills, and Abilities: Strong analytical and communication skills. Strong computer skills to include database analysis. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. - provided by Dice

Keywords: Duke University, Durham , Patient Flow Information Technology SR Analyst, IT / Software / Systems , Durham, North Carolina

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