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Sr Salesforce CRM Administrator/Developer

Company: LabCorp
Location: Durham
Posted on: December 4, 2019

Job Description:

* Provide administration & maintenance of Salesforce Service Cloud, Einstein Analytics and Pardot. * Perform user maintenance including security, profiles, roles & special permissions. * Review, prioritize & implement revisions & updates to software. * Develop & create customized reports & dashboards. * Create & manage custom fields, objects, layouts, list views, triggers, Process Builder, Flows, Work Flows, Data Loader Import/Export & Org Health Management. * Keep application users informed about system functionality & enhancements. * Provide application users with technical support, consultation & training for the continuing development & maintenance of Service Cloud. * Identify & implement Salesforce best practices to increase business performance relating to efficiency & improved service. * Analyze requirements & system capabilities to provide feedback, gap analysis & solution proposals * Partner with cross-functional business teams to understand and analyze business objectives, gather & define business requirements * Facilitate & support testing of new features in alignment with team requirements. Create & maintain detailed documentation including technical designs, test plans & workflows * Change management experience moving code/config changes from developer to production org. Requirements License/Certification/Education: Normally B.S. Degree required w/5-7 years of experience. Skillset * Bachelor's degree in computer science, engineering, business, MIS or equivalent. * Salesforce Certified Administrator (Required). * Minimum of 4 years dedicated experience as a Salesforce Administrator with technical implementation & day to day operational experience. * Salesforce Administrator experience on Lightning Platform. * Knowledge of CRM Business process. * Experience with Service Cloud, Einstein and Pardot * Strong understanding of relational database design & ETL tools * Excellent functional & technical documentation skills * Experience writing Visualforce & Apex classes & triggers (Plus) * 1+ years' experience with CSS, HTML, JavaScript (Plus) * Shift 1 Schedule Monday through Friday, 8:00-5:00

Keywords: LabCorp, Durham , Sr Salesforce CRM Administrator/Developer, IT / Software / Systems , Durham, North Carolina

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