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HUMAN RESOURCES MANAGER

Company: Duke University
Location: Durham
Posted on: October 12, 2019

Job Description:

HUMAN RESOURCES MANAGER Req ID: 2261 Date: Oct 6, 2019 Location: Durham, NC, US, 27710 Personnel Area: DUKE PRIMARY CARE Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle. Occupational Summary Responsible for managing systems, processes and staff to ensure that core HR support functions effectively support DPC network goals and priorities. Provide accurate, responsive and efficient HR consultation to assigned units. Serve as consultant strategist for the following areas: rewards and recognition, performance management, recruitment/ retention, policy development/interpretation, dispute resolution/mediation communication, HRIS, HR/Payroll transactions. Work Performed * In collaboration with the DPC CHRO, DPC senior/regional leadership and the DPC HRBP, develop, execute and evaluate human resource department goals, expected outcomes and priorities for assigned areas. * Responsible for managing the systems, processes and staff to ensure that core HR support functions effectively support DPC network goals and priorities; * In collaboration with entity/department senior management and internal/external customers, assess and influence effective, efficient and customer focused HR services; staff managed include the HR Generalist(s), HR Specialists, Program Specialists * Promote work force diversity, management/employee input/evaluation and staff wellness in HR service delivery. * Utilize and lead the department in utilizing lean management methods for continuous improvement in the delivery of services, soliciting internal and external feedback, using best practice models and organizational goals. * Collaborate with department Directors on manpower planning/needs. * Establish effective communication channels internally and externally to promote HR related programs to DPC network; collaborate effectively with DPC Internal Communications Manager to ensure HR communications are optimal and disseminated through existing channels as well as identifying effective new channels. * Serves as liaison with DUHS Corporate HR specialty consultants in compensation, performance management, transactions, employee records, workers compensation, unemployment benefits and information systems. * Support customer service and work culture initiatives by integrating HR service delivery. * Collaborates with management/staff on ways to support organization, customer service training, improve customer service and reward/recognize quality customer service, performance management, recruitment/ retention, policy development/interpretation, dispute resolution/mediation communication, HRIS, HR/Payroll transactions. * Provide direct HR service delivery to assigned network sites, not limited to but including employee relations consultation, HR policy interpretation, training and development recommendations * Recommend to entity/department senior executive, service agreements to include performance outcome regarding internal contracting with Duke HR and other external/internal stakeholders. * Evaluate data needs and data sources in order to collect, analyze and distribute critical data pertaining to assigned departments as well as federal/state reporting. * Governed by broad instructions, objectives and policies. * Requires considerable judgment to apply in developing approaches and techniques; * Position must be able to assess and deliver various HR services to diverse departments. * Conduct HR planning, modeling and retention activities. Communicate with minimum supervision. * Must provide policies/procedures and management/employee consultation on issues that require analysis and interpretation of complex policies/procedures. * Responsible for management of HR staff including: check and approve work; recommend salary adjustments; make hiring recommendations; carry out performance evaluations; make recommendations regarding unsatisfactory employees; make recommendations to terminate unsatisfactory employees; set departmental goals and objectives in collaboration with department director; assign work; instruct and train in methods and procedures; maintain staff records. * Performs other related duties as required Knowledge, Skills, and Abilities * Demonstrate HR operational leadership by effectively demonstrating some knowledge of healthcare and considerable knowledge of HR practices/policies related to employment, labor relations - EEO/AA, diversity, compensation and program evaluation. * Must be able to develop spreadsheets, presentations and documents. * Must be proficient in Microsoft Word, Excel and PowerPoint. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Education Bachelors degree from an accredited college or university required. Experience Work requires three years of business and/or administrative experience, with exposure to human resources activities, to acquire knowledge of human resources policies and procedures necessary to manage the personnel activities of a department or division. Degrees, Licensures, Certifications N/A Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Nearest Major Market: Durham Nearest Secondary Market: Raleigh

Keywords: Duke University, Durham , HUMAN RESOURCES MANAGER, Human Resources , Durham, North Carolina

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