Epic Principal Trainer - Hybrid

Company: Viva USA Inc.
Location: Raleigh
Posted on: April 26, 2025

Job Description:

Title: Epic Principal Trainer - Hybrid

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.










Mandatory skills:


EpicCare Inpatient, ClinDoc, Secure Chat, Rover, Clinical Case Management, Behavioral Health, LTC,
Willow Inpatient, Willow Ambulatory, Willow Inventory, Supply,
EpicCare Ambulatory, Wisdom, EpicCare Link, MyChart Patient Experience Platform, Healthy Planet,
Cadence Enterprise Scheduling, Prelude Registration, Grand Central Patient Flow, Transfer Center,
Resolute Hospital Billing, HB Claims, Remittance, Resolute Professional Billing, Claims,
HIM Deficiency Tracking, Release of Information, EMPI, Coding, Abstracting,
adult education, health information technology, healthcare revenue cycle applications,
training content, software programs, software tools, software applications, Microsoft Office,
instructional materials, Maintaining policy, procedure documentation, training administration procedures,
co-facilitating classroom instruction, Preparing training lessons, printing materials, setting up, Patient Access training plan, EHR project









Description:

The client requires the services of one (1) EXPERT Epic Principal Trainer - Patient Access to manage the Patient Access training plan for the implementation of an EHR project for the client Operated Healthcare Facilities.

Key Duties:
Developing role-based training content, independently or with team members, using a variety of software programs, tools, and applications such as Microsoft Office.
Designing, developing and maintaining instructional materials.
Maintaining policy and procedure documentation.
Incorporating feedback from others into existing training and training administration procedures
Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions.
Assisting with building and testing of training environments (MST environments), and providing support and troubleshooting issues.
Collaborating with other trainers by co-facilitating classroom instruction and assisting with exercises as needed.
Preparing training lessons, printing materials, and setting up the training room and environment prior to the training session.
Presenting information verbally and in writing in a clear and easy-to-understand manner.
Following up with trainees outside of the classroom to offer additional support.
Serving as an expert educator to client staff.
Training and credentialing additional classroom trainers as needed (train-the-trainer).
Training staff and end users by teaching technical topics as needed.
Managing assignments by prioritizing assignments and by creating and adhering to timelines.

Skill Required / Desired:
Experience as an Epic-certified Principal Trainer. - Required 5 Years
PT 1 - certified as Principal Trainer for EpicCare Inpatient - ClinDoc with Secure Chat & Rover, Clinical Case Management, Behavioral Health, & LTC - Required
PT 2 - certified Principal Trainer for Willow Inpatient & Willow Ambulatory, Willow Inventory/Supply - Required
PT 3 - certified Principal Trainer for EpicCare Ambulatory, Wisdom, EpicCare Link, MyChart Patient Experience Platform, & Healthy Planet - Required
PT 4 - certified as Principal Trainer for Cadence Enterprise Scheduling. Prelude Registration, & Grand Central Patient Flow with Transfer Center - Required
PT 5 - certified as Principal Trainer for Resolute Hospital Billing & HB Claims & Remittance; Resolute Professional Billing & Claims - Required
PT 5 - also certified as Principal Trainer for HIM Deficiency Tracking, Release of Information, EMPI, Coding & Abstracting. - Required
Ability to work without close supervision, taking ownership of work activities, & ensuring training sessions & materials meet Epic's standards - Required
Skill and experience in adult education, especially for health information technology or healthcare revenue cycle applications - Required 3 Years
Demonstrating flexibility with respect to required changes in training content and delivery methods - Required
The ability to see things in an open-minded way and examine an idea or concept from as many angles as possible - Required
Demonstrated ability to take ownership of work activities &ensure that they are completed accurately, efficiently, and timely - Required
Ability to learn new content and leverage that knowledge to develop strong training programs. - Required
Being cooperative and approachable and taking time to listen to and address others' questions or concerns - Required
Develops presentations & presents in a clear & interesting manner, commanding the audience's attention, & handling questions/challenges. - Required 3 Years
Ability to read text, identify major points, make inferences, and draw conclusions that accurately reflect the material - Required
Ability to communicate information clearly and concisely to trainers and trainees when speaking and in writing, adjusting materials to audience - Required 3 Years
Has a strong work ethic willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles/adversity - Required
Experience performing job shadowing - Required 3 Years
Certified in developing the Epic training environments. - Highly desired 3 Years

CANDIDATE MUST BE CERTIFIED IN the FOLLOWING EPIC APPLICATION MODULES:
Grand Central Curriculum Certification
Prelude Curriculum Certification
Cadence Curriculum Certification
TED105 Training Wheels Behind the Scenes
TED300 Training Environment Build Certification

Notes:
Hybrid






VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.




Contact Details :

Account co-ordinator: Binodh M.T, Phone : (408) 709 3343, Email: staffing10@viva-it.com

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com - http://www.viva-it.com
Remote working/work at home options are available for this role.

Keywords: Viva USA Inc., Durham , Epic Principal Trainer - Hybrid, Human Resources , Raleigh, North Carolina