Product Concierge
Company: Hendrick Automotive Group
Location: Durham
Posted on: April 15, 2024
Job Description:
Mercedes-Benz of DurhamLocation: 110 Kentington Dr., Durham,
North Carolina 27713Summary: Responsible for explaining and
demonstrating vehicle features and technology to customers at the
beginning of the sales process.Supervisory Responsibilities: - This
job has no direct supervisory responsibilities.Essential Duties and
Responsibilities include the following:
- Greets customer and determines make, type, and quality of
vehicle desired
- Educates customer on current product line options and basic
product specifications
- Provide product information (brochures) for customers when
requested
- Demonstrate vehicle features and technology features to
customer
- Educate customer on optional equipment available for
purchase
- Answers questions about the vehicle, technology, and
features
- Conducts test drives
- Conducts facility tours (service, parts)
- Conduct training classes for current customers on
technology
- Provides assistance to customers as needed
- Works closely with salesperson
- Supports sales team as needed
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping
system - - - -
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
- Other duties as assignedQualifications:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. - The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
medical conditions to perform the essential functions.Desired
Education:o - -GED--- - -High School Diplomao - -Associate Degreeo
- -Bachelor Degreeo - -Master Degreeo - -Doctorate DegreeField of
Study/Work Experience:o - -Accounting--- - -Automotiveo -
-Businesso - -Human Resourceso - -Information TechnologyDesired
Work Experience:--- - -up to 3 yearso - -3-5 yearso - -5+
yearsEducation/Experience:Previous sales and/or customer service
experience desired. - Advanced technology skills.Certificates and
Licenses:--- - -Valid Driver's Licenseo - -Automobile Salesperson
LicenseComputer Skills:Basic Computer skills to utilize timekeeping
system. Ability to learn web based applications for customer
management.Communication Skills:Ability to understand and follow
instructions. Ability to communicate effectively with customers and
company personnel.Attendance Expectations:The position requires
regular and predictable attendance. - Scheduled shifts may include
evening hours, weekends, and holidays.Physical Demands:While
performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk; and sit.Environment Demands:Duties are performed
throughout the premises, both indoors and outdoors and on customer
test drives. Due to the nature of the position, employee may be
exposed to various work environments and required to perform a
variety of tasks. Heavy standing work. Work includes frequent
movement around the company facilities and the outdoor car lot to
interact with customers and other departments.Verbal and Writing
Ability:Ability to read and comprehend instructions,
correspondence, and memos. - Ability to effectively present
information in one-on-one and small group situations to customers
and other employees.Math Ability:Ability to add, subtract, multiply
and divide.Reasoning Ability:Ability to apply common sense
understanding to carry out instructions. Ability to deal with
standardized situations. -Core Values:To perform the job
successfully, an individual should demonstrate the following Core
Values:Servant LeadershipServant Leaders consciously put the needs
of others before their own, because to serve people is to value
them.Teamwork through Trust & RespectDiversity is strength, and
when we trust and respect one another we can work as a team to
achieve at a high level.IntegrityBeing honest and transparent with
people, in an effort to do the right thing within the letter and
spirit of the law, drives every action we take and every decision
we make.Commitment to Customer EnthusiasmEvery day we recommit
ourselves to the customer experience, and we are empowered to
exceed the expectations of our customers.Passion for
WinningHendrick's tradition of winning is based on the idea of
striving to be the best, not the biggest, and is therefore defined
by how we treat our people.Accountability at All LevelsTaking
ownership of our actions and our decisions allows us to grow as
individuals, and support each other as a team.Commitment to
Continuous ImprovementEvery day we soften our hearts as well as our
egos, in order to seek out and improve upon areas of opportunity
within ourselves and our team.This job description in no way states
or implies that these are the only duties and responsibilities to
be performed by this employee. - The employee will be required to
follow any other instructions and to perform any other duties and
responsibilities upon the request of a supervisor. - This job
description is subject to revision at the discretion of the
company.Hendrick is an Equal Opportunity employer. Minorities,
women, veterans, and individuals with disabilities are encouraged
to apply. For more information regarding the EEOC, please visit
.
Keywords: Hendrick Automotive Group, Durham , Product Concierge, Hospitality & Tourism , Durham, North Carolina
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