Veterans Preferred - Executive Sous Chef

Company: Hyatt
Location: Durham
Posted on: November 19, 2023

Job Description:

Military Veterans are Encouraged to Apply. - Job Summary

Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas. Responsible for managing the staff and helping create a creative and supportive department.

Duties & Functions
Assisting in Leading Kitchen Operations for Property
--- Provides direction for all day-to-day operations.
--- Help implement culinary standards to the whole staff.
--- Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
--- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
--- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
--- Encourages and builds mutual trust, respect, and cooperation among team members.
--- Ensures property policies are administered fairly and consistently.
--- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
--- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
--- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
--- Supervises and coordinates activities of cooks and workers engaged in food preparation.
--- Demonstrate new cooking techniques and equipment to staff.
Setting and Maintaining Goals for Culinary Function and Activities
--- Develops and implements guidelines and control procedures for purchasing and receiving areas.
--- Establishes goals including performance goals, budget goals, team goals, etc.
--- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
--- Manages department controllable expenses including food cost, supplies, uniforms and equipment.
Ensuring Culinary Standards and Responsibilities are Met
--- Determines how food should be presented, and create decorative food displays.
--- Creates and provides direction for menu development.
--- Monitors the quality of raw and cooked food products to ensure that standards are met.
--- Recognizes superior quality products, presentations and flavor.
--- Ensures compliance with food handling and sanitation standards.
--- Follows proper handling and right temperature of all food products.
--- Ensures employees maintain required food handling and sanitation certifications.
--- Maintains purchasing, receiving and food storage standards.
--- Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
Ensuring Exceptional Customer Service
--- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
--- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
--- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
--- Interacts with guests to obtain feedback on product quality and service levels.
--- Responds to and handles guest problems and complaints.
--- Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
--- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Managing and Conducting Human Resource Activities
--- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
--- Ensures employees are treated fairly and equitably.
--- Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
--- Administers the performance appraisal process for direct report managers.
--- Observes service behaviors of employees and provides feedback to individuals and or managers.
--- Manages employee progressive discipline procedures for areas of responsibility.
--- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Additional Responsibilities
--- Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
--- Analyzes information and evaluating results to choose the best solution and solve problems.

Qualifications:
Qualifications & Standards

• High school diploma or GED; 6 years' experience in the culinary, food and beverage, or related professional area OR
• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years ' experience in the culinary, food and beverage, or related professional area
• Valid ServSafe Manager Certification

Keywords: Hyatt, Durham , Veterans Preferred - Executive Sous Chef, Hospitality & Tourism , Durham, North Carolina