Company: Washington Duke Inn & Golf Club
Posted on: May 16, 2022
Job DescriptionThe Washington Duke Inn & Golf Club/JB Duke/Lodge
is now seeking an area reservations agent to join our RESERVATIONS
Team. This is a full time position, requiring the successful
candidate to work 8 hours per day, 5 days per week & 40 hours per
day. Shift times would each week, minimum 1 year hotel experience
preferred. Preferred skills are Maestro and/or IHotelier experience
is a plus. Responsibilities: To take and input reservations in a
courteous, efficient manner, while selling the property and its
amenities at the best possible rate to maximize revenues.
- Reports to work dressed in proper attire and on time as
outlined in the employee handbook.
- Ensure prompt and courteous answering of reservation
- Keep abreast of current information regarding room rates, room
availability, special packages, special promotions and current sell
- Familiar with hours of operation of all hotel outlets and
services available to guests.
- Follows hotel operation procedures, reports to work with a
- Keeps the Department Manager promptly and fully informed of all
problems or unusual matters so that prompt corrective action can be
- Keeps fully aware of group reservation systems, policy,
packages, plans, advance deposits, etc.
- Willing to help other hotel departments when needed. Willing to
help Guest Service Representatives when necessary.
- Enters, cancels or changes iHotelier reservations.
- Block rooms for special guests.
- Keeps aware of all special dates (i.e., graduation, parents'
weekend, and homecomings) and the occupancy status of those
- If necessary, assist in cross-training Guest Service
Representatives on how to appropriately take individual and group
- Other duties as assigned by the Revenue Manager or Reservations
Supervisor. This Job Description is an overview of daily
responsibilities you are required to perform. Management has the
right to add or delete responsibilities as they occur. To do this
kind of work, you must be able to: Analyze and interpret
established policies. Make business decisions based on projection
reports and similar facts as well as on your own experience and
personal opinions. See differences in widths and lengths of lines
such as those on graphs. Deal with the general public, customers,
employees, with tact and courtesy. Plan and organize multiple
tasks. Change activity frequently and cope with interruptions.
Speak and write clearly in English. Accept full responsibility for
managing an activity. Physical Demands: Lift 15 pounds maximum with
frequent bending, lifting and/or carrying of objects weighing up to
5 pounds. Math Skills: Requires mathematical development sufficient
to be able to: Apply fractions, percentages, ration and proportion.
Language Skills: Must have developed English language skills to the
point to be able to: Communicate effectively (both written and
orally) with other employees, guests or vendors as needed.
Relationships to Data, People and Things: Data: Coordination:
Determination of time, place and sequence of operations or actions
to be taken on the basis of analysis of data, as well as executing
determination and/or reporting on events. People: Determining or
interpreting work procedures while maintaining harmonious relations
and promoting efficiency. A variety of responsibilities are
involved in this function. Things: Handling: Using body members,
hand tools, and/or special devices to work, move or carry objects
or materials. Involves little or no latitude for judgment with
regard to attainment of standards or in selecting appropriate tool,
object or material. Specific Vocational Preparation: An
occupationally significant combination of: vocational education,
apprentice training, on the job training, or essential experience
in less responsible jobs which lead to the higher job or serving in
other jobs. To do this job you must have the following licenses or
certifications before being hired: High School Diploma or
equivalent required. To do this job you must have the following
amount of total education and/or experience: Previous hotel or
front office experience preferred. NOTE: This hotel operates seven
days a week, twenty four hours a day. I am aware that at times it
will be necessary to move me from my accustomed shift if business
demands. I also understand that business determines the amount of
hours I work. Management retains the discretion to add or change
the duties of this position at any time.
Keywords: Washington Duke Inn & Golf Club, Durham , Reservations Agent, Hospitality & Tourism , Durham, North Carolina
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