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Customer Service Representative

Company: Opptly
Location: Durham
Posted on: January 15, 2022

Job Description:

Job Description: The mission of Customer Service (CS) is to provide compassionate, knowledgeable and efficient service to consumers and healthcare providers. The CS Representative is a critical role, responsible for providing resolutions to customer inquiries from multiple channels as well as data capture for customer trending and product issues. Qualified candidates will be comfortable in a multi-tasking in a high-energy environment. Summary/Scope: Prior customer service experience required - Desired, 3-5 years Previous pharmaceutical experience preferred Position requires the use a phone w/ headset and sit for extended periods of time Arrive to work on time and adhere to schedule Basic understanding of standard call greetings and situational call handling Ability to communicate clearly and concisely, both in writing and verbally Process product replacements for healthcare professionals and consumers Recognize potential adverse events and product quality complaints Provide exemplary service to patients, Health Care Professionals and sales reps Carry out special duties as assigned by management Ability to contribute to a team environment as well as function independently Provide timely and useful updates on orders to the customers Mandatory overtime when business needs arise Flexible schedule required Skills/Knowledge: Strong organizational skills and attention to detail Excellent communications skills - verbal, written and listening Computer Skills - MS office suite, Basic/Intermediate (Outlook, Word, Zoom, Skype) Accountability/Responsibility - Takes ownership of both successes and failures Process Knowledge - Understand procedures and processes Adaptable - Positively embrace different situations and provide options Communication Skills - Employ strong listening skills and convey information clearly to audience using a tone that balances friendliness and professionalism Professionalism - maintain composure by demonstrating patience and restraint Position information positively while utilizing call handling skills Knowledge of SAP preferred #CB

Keywords: Opptly, Durham , Customer Service Representative, Hospitality & Tourism , Durham, North Carolina

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