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Reservations Agent

Company: Washington Duke Inn & Golf Club
Location: Durham
Posted on: January 15, 2022

Job Description:

The Hotel is now seeking a reservations agent to join our RESERVATIONS Team. This is a full time position, requiring the successful candidate to work varying HOURS AND days each week.
Responsibilities: To take and input reservations in a courteous, efficient manner, while selling the property and its amenities at the best possible rate to maximize revenues.

Duties:
Reports to work dressed in proper attire and on time as outlined in the employee handbook.
Ensure prompt and courteous answering of reservation lines.
Keep abreast of current information regarding room rates, room availability, special packages, special promotions and current sell status.
Familiar with hours of operation of all hotel outlets and services available to guests.
Follows hotel operation procedures, reports to work with a smile.
Keeps the Department Manager promptly and fully informed of all problems or unusual matters so that prompt corrective action can be taken.
Keeps fully aware of group reservation systems, policy, packages, plans, advance deposits, etc.
Willing to help other hotel departments when needed. Willing to help Guest Service Representatives when necessary.
Enters, cancels or changes iHotelier reservations.
Block rooms for special guests.
Keeps aware of the cut off dates for groups and informs the Sales Department for action.
Keeps aware of all special dates (i.e., graduation, parents weekend, and homecomings) and the occupancy status of those dates.
If necessary, assist in cross-training Guest Service Representatives on how to appropriately take individual and group reservations.
Other duties as assigned by the Revenue Manager or Reservations Supervisor.

This Job Description is an overview of daily responsibilities you are required to perform. Management has the right to add or delete responsibilities as they occur.

To do this kind of work, you must be able to: Analyze and interpret established policies. Make business decisions based on projection reports and similar facts as well as on your own experience and personal opinions. See differences in widths and lengths of lines such as those on graphs. Deal with the general public, customers, employees, with tact and courtesy. Plan and organize multiple
tasks. Change activity frequently and cope with interruptions. Speak and write clearly in English. Accept full responsibility for managing an activity.

Physical Demands: Lift 15 pounds maximum with frequent bending, lifting and/or carrying of objects
weighing up to 5 pounds. Required walking or standing to a significant degree.
Math Skills: Requires mathematical development sufficient to be able to: Apply fractions, percentages, ration and proportion.
Language Skills: Must have developed English language skills to the point to be able to: Communicate
effectively (both written and orally) with other employees, guests or vendors as needed.
Specific Vocational Preparation: An occupationally significant combination of: vocational education, apprentice training, on the job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs.

To do this job you must have the following licenses or certifications before being hired: High School Diploma or equivalent required.
To do this job you must have the following amount of total education and/or experience: Previous
hotel or front office experience preferred.

NOTE: This hotel operates seven days a week, twenty-four hours a day and that holidays such as
Christmas, New Years, Easter, Mothers Day, Thanksgiving, Fourth of July or any other holidays are normal working days. Business levels will determine the amount of hours you work. Understand that you may be asked to work in other departments in a related position as required. Management retains the discretion to add and/or change the duties of this position at any time.

Keywords: Washington Duke Inn & Golf Club, Durham , Reservations Agent, Hospitality & Tourism , Durham, North Carolina

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