Retail Implementation Coordinator

Company: Compass Group USA Inc
Location: Durham
Posted on: October 14, 2020

Job Description:

Posted Date: Sep 15, 2020Growth. Opportunity. Excellence.Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuels our growth. YOU bring the enthusiasm, customer service and commitment; we'll supply the opportunity and innovation. TOGETHER we'll continue to transform the micro-market, dining, coffee and vending industry.Come grow with us. We are Canteen. Job Summary:The purpose of this position is to facilitate, communicate and track Canteen's Retail Market installations and opening process. This position works closely with the District Manager, Field Support, Internal Associates and Clients to facilitate work flow, lead process execution of new market installation and provide project status updates.Responsibilities:* Manage projects such as new store openings, new client rollouts, client requests and existing client program changes to ensure deadlines are met* Identify and communicate as necessary issues such as project delays, installation delays, service problems, pricing or rate issues, and other problems that Managers and/ or Clients need awareness* Discuss project status, completion, success metrics, issues, client and team satisfaction during internal meetings (scheduled and ad hoc)* Communicate the client's expectations to Field Support and Canteen personnel and discuss alternative options/solutions.* Provide project status summary reports and updates to Clients, Managers and other team members* Keep an accurate tracking document* Tracking mechanisms are thorough and continuously updated: All tracking documents and other tools utilized are updated so information can be quickly and accurately rolled up to provide updates for management* Basic rendering production* Requires limited supervision. Will have interaction with the Manager of the business line to review new/ongoing projects as necessary. The Manager of the team reviews completed work in detail.Preferred Qualifications:* High school diploma required; post-secondary education is preferred.* Six months of equivalent customer service experience is preferred - one year is strongly preferred.* Strong customer service orientation, written and verbal communication skills, Strong problem solving skills, Detail oriented* Project management* Demonstrated conflict resolution skills* Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements and workload* Intermediate Microsoft Excel experience preferredApply to Canteen today!Canteen is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Req ID: 422246CanteenERIN S PRINDLESALARIED EXEMPT

Keywords: Compass Group USA Inc, Durham , Retail Implementation Coordinator, Hospitality & Tourism , Durham, North Carolina