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Customer Service Representatives

Company: Coast Personnel Services
Location: Durham
Posted on: January 17, 2020

Job Description:

Job Description The primary responsibility of a customer service representative is to input orders from existing accounts, assist with usage calls, and maintain a superior customer relationship with existing customers. Duties will include identifying external and internal customer needs, ensuring the customer is satisfied, striving to retain the customer's business, and work with the corresponding brand inside sales representative. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Provide quality customer service Receive incoming existing customer calls Input orders from existing customers Work with established customers to identify other product offerings. Assist with customer complaints Assist inside sales representative with usage calls, preparations of sales materials (sample pack, flyers, postcards, etc.), and other items as needed. Qualifications: Two years' experience in customer service or equivalent experience in a related field Prior phone sales experience preferred Education: High School Diploma or GED Knowledge, Skills, Abilities: Able to read and understand instructions in English Excellent verbal and written communication skills Must be a self-starter, organized, and multi-tasked Proficient in use of a personal computer including Microsoft office applications Must be able to work in a team environment While performing the duties of this job, the employee is regularly required to: Sit, speak, hear and comprehend Stand; walk; use hands to finger, handle or feel; and reach with hands and arms on a daily basis. Please apply online: https://www.coastjobs.com/job/customer-service-representatives/ Please see complete job description above.

Keywords: Coast Personnel Services, Durham , Customer Service Representatives, Hospitality & Tourism , Durham, North Carolina

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