Clinical Operations Specialist - Ophthalmology
Posted on: October 12, 2019
Nuance Communications, Inc. is the pioneer and leader in
conversational AI innovations that bring intelligence to everyday
work and life. The company delivers solutions that understand,
analyze and respond to human language, amplifying human
intelligence. With decades of domain and artificial intelligence
expertise, Nuance works with thousands of organizations in
healthcare, telecommunications, automotive, financial services,
retail, and more to create stronger relationships and better
experiences for their customers.
Join our Healthcare team...caring for clinicians the way they care
for patients. Beyond words. We create technology that lets
clinicians capture and document care quickly and easily so they can
focus their attention on their patients.
Summary: ACI/iScribes, a Nuance business, is a technology-enabled
service which provides physicians with an effortless clinical
documentation solution, freeing them to spend more time with
patients and less time with computers. Our solution changes the
lives of doctors and patients, and our close-knit team is dedicated
to a mission of making healthcare functional and efficient. In
order to achieve this mission, we are expanding to new specialties,
and we are seeking a leader with ophthalmology clinical
As a clinical specialty business lead or team member, you will be
our subject matter expert, and you will help grow our business
operations in the specialty.
We are looking for:An energetic and motivated innovator who can
leverage speciality clinical experience to forge a new career path
at a high growth company.An all-in team player who excels at
collaboration with diverse stakeholders to deliver excellent
* Collaborate with ACI leadership and a cross-functional team to
successfully launch and grow Nuance s virtual scribe services in
the ophthalmology market.
* Leverage expertise in the clinical workflow and operations of a
specific clinical practice to inform service delivery to meet
* Develop standards for the specialty area s virtual scribing
including documentation requirements and integration with a
physician s workflow in clinic and the EHR
* Engage Nuance customers both in-person and remotely to ensure
that our program is meeting their needs and maximizing value
* Support our sales and marketing teams to develop strategies and
materials for rolling out to new customers
* Collaborate with our Learning and Development department to scale
the training process for new team members in the specialty area and
where practicable, into other specialty areas.
* Perform tasks related to securing and keeping the products,
tools, and processes that you are responsible for securing.
Number of Years of Work Experience: Minimum 5 years progressive
experience in the specified clinical area.
* Experience with electronic health records
* BS/BA degree in healthcare or business or related mix of
education and experience.
* In-depth understanding of ophthalmology clinic work flows and EMR
* Experience in management of a scribe program
* Experience as a practice administrator or similar role
* Experience with Athena, Epic, or Cerner
* Experience with coding and in-house billing
Education: Bachelor s Degree
Nuance offers a compelling and rewarding work environment. We offer
market competitive salaries, bonus, equity, benefits, meaningful
growth and development opportunities and a casual yet technically
challenging work environment. Join our dynamic, entrepreneurial
team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We
evaluate qualified applicants without regard to race, age, color,
religion, sex, national origin, disability, veteran status, gender
identity, sexual orientation and other legally protected
characteristics. The EEO is the Law poster and its supplement is
available here. If you need a reasonable accommodation because of a
disability for any part of the employment process, please call
781-565-5086 Human Resources Department and let us know the nature
of your request and your contact information.
Keywords: Nuance, Durham , Clinical Operations Specialist - Ophthalmology, Healthcare , Durham, North Carolina
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