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FCC Hospital Service Access Float

Company: Duke University
Location: Durham
Posted on: May 19, 2019

Job Description:

Auto req ID 109359BR Duke Entity PRMO Job Code 4500 FINANCIAL CARE COUNSELOR Job Description THIS IS A PART TIME POSITION Identifies, admits, schedules, registers and pre-registers patients with accurate patient demographic and financial data. Meets or exceeds data quality goals. Explain all required r registration and billing forms and obtain signatures where applicable Verifies insurance benefits using our electronic insurance verification system and/or contacts payors via website or phone. Assigns the correct coverage on the patient's account. Completes Medicare Secondary Payer Questionnaire (MSPQ) Collects point of service payments. Meets orexceeds collection goals. Creates estimates for upcoming services when applicable. Arranges payment plans and offers financial assistance when applicable. Reconciles daily cash deposit Performs duties necessary to ensure all accounts are processed accurately and efficiently. Greets and provides assistance to our patients and visitors Exhibits the DUHS Values (E (Excellence, Safety, Integrity, Diversity and Teamwork) at all times while on duty. Explains policies and procedures and resolve problems. Gather necessary documentation to support proper handling of inquiries and complaints. Explain bills according to PRMO financial assistance policies. Resolves claim edits Researches denials and remedy expediently. Completes a non-covered waiver form for patients considered out of network and receiving services at a reduced benefit level. Completes waive for non-authorized services Obtain authorizations based on insurance plan contracts and guidelines. Document the billing system according to policy and procedure. Enter and update referrals a as required. Assists with departmental coverage as requested. Required Qualifications Education: Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge in related business will be considered. Experience: Two years' experience working in hospital service access, clinical service access, physician office, or billing and collections, or an Associate's degree in a healthcare related field and one year of experience working with the public, or a Bachelor's degree and one year of experience working with the public are required. Degrees, Licensure, and/or Certification: None required Knowledge, Skills, and Abilities: Excellent communication skills, oral and in writing. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures. Distinguishing Characteristics of this Level: This position is deemed "essential". Essential staff are expected to report to work during inclement weather. This position is responsible for high productivity, generated accurately in accordance with established business processes or regulatory requirements. Bedside registration is performed in the Emergency Department and on the inpatient units. This position requires long periods of walking, standing and sitting. This position requires working knowledge of compliance principles. Job allows the opportunity to work independently. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Location Durham Requisition Number 401550444 Position Title FCC Hospital Service Access Float Shift Rotating Job Family Level C1 Full Time / Part Time PART TIME Regular / Temporary Regular Department Name HOSPITAL SERVICE ACCESS FLOAT Minimum Qualifications Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business. Experience Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public. Degrees, Licensures, Certifications None required

Keywords: Duke University, Durham , FCC Hospital Service Access Float, Healthcare , Durham, North Carolina

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