Patient Services Manager III, Holly Springs Emergency Department

Company: UNC Health
Location: Holly Springs
Posted on: March 15, 2026

Job Description:

Description Lead with Purpose at the Holly Springs Emergency Department Patient Services Manager III – Emergency Department Rex Holly Springs Hospital Emergency Department The Rex Holly Springs Hospital Emergency Department provides a full range of emergency care to you and your loved ones. It is home to 24 patient beds, two major resuscitation rooms and a full staff of emergency professionals. If you or your loved one needs a higher level of care, we can arrange a transfer to the right facility. Schedule: 40 hours per week, non-exempt, with 24/7 oversight responsibility. Position Summary The PSM III provides day-to-day operational leadership for a busy Emergency Department , ensuring efficient workflows, effective staffing, and strong clinical outcomes. This is a visible, engaged leadership role that requires adaptability, decisiveness, and the ability to balance operations with team support. The PSM III partners closely with physicians, advanced practice providers, and hospital leadership to drive patient care excellence, staff engagement, and quality improvement. Make a Difference Where It Matters Most This role is ideal for a leader energized by challenge, motivated by growth, and committed to building stability and excellence within a busy Emergency Department. You will oversee staffing and scheduling, manage budgets responsibly, lead accreditation survey readiness, and drive quality improvement initiatives—all while ensuring the highest level of patient care. About the Unit Our 24-bed Emergency Department cares for more than 30,000 patients annually and continues to grow alongside the Holly Springs community. Why Choose Holly Springs ED? As a leader in our department, you will: Oversee a skilled, compassionate, and dedicated ED team in a high-volume, evolving environment Lead through periods of growth, change, and operational demand Foster a culture of accountability, collaboration, and continuous improvement Champion safe, high-quality care for every patient, every time Support and mentor nurses through both challenges and professional growth Play a key leadership role in a developing, community-focused hospital Who We’re Looking For We’re seeking a confident, compassionate, and strategic nurse leader who: Has proven leadership experience in Emergency Nursing Is comfortable leading in a fast-paced, high-growth environment Thrives amid complexity, competing priorities, and change Leads with integrity, consistency, and clear expectations Communicates effectively and builds trust across disciplines Is committed to mentoring staff while maintaining accountability Prioritizes safety, service, and patient-centered care—even under pressure Join us at Holly Springs ED—where leadership meets purpose, growth, and impact. Summary: This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members. Responsibilities: 1. Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides. 2. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning. 3. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes. 4. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice. 5. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits. 6. Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population. 7. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations. Other Information Other information: Education Requirements: ? Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing. Licensure/Certification Requirements: ? Licensed to practice as a Registered Nurse in the state of North Carolina. ? For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment. ? BLS required. Professional Experience Requirements: ? Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: UNC Rex Holly Springs Hospital Organization Unit: HS Emergency Services Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $47.90 - $68.86 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Holly Springs Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Keywords: UNC Health, Durham , Patient Services Manager III, Holly Springs Emergency Department, Healthcare , Holly Springs, North Carolina