Patient Services Coordinator
Company: First Choice Community Health Centers
Location: Lillington
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Patient Service Coordinator
(PSC) serves as the primary and initial point of contact for
patients and healthcare providers within the clinic. PSC is
responsible for assisting in closing clinical gaps in care and
ensuring smooth transition in care. ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following. Other duties may be
assigned. Greet patients in a timely, cheerful, and respectful
manner and provide full attention to ensure quality customer
services. Provide outreach by providing general services
information to new patients. Assist new patients with completing
New Patients packet and Sliding Fee Discount program forms. Follow
up with Billing department of Sliding Fee Discount packets and
notify patients of final eligibility determination. Reschedule
patients as needed and assist with referrals and communication with
external resources to address patients' needs in a timely manner.
Coordinate/Assist patients' transportation coordination in timely
manner. Support clinical team to assist patients more efficiently
with medical questions, using designated templates and protocols
and send do clinical team for response. Serves as a liaison between
patients and medical staff by communicating as needed with
physicians and other health care professionals to clarify diagnoses
or obtain additional information. Ensure related reports, labs, and
demographics are sent to outside facilities prior to their
appointment. Take phone messages, as needed, and distribute them to
appropriate personnel. Assist patients complete necessary forms.
Work at different FCCHC locations as needed. Ensure timely delivery
of outside mail and communication. Cover front desk/call center
vacancies as needed. Other duties as assigned. Powered by JazzHR
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Keywords: First Choice Community Health Centers, Durham , Patient Services Coordinator, Healthcare , Lillington, North Carolina